Manager, Operational Excellence

Job Purpose (State in one sentence the overall objective of the job)

To lead and embed a culture of continuous improvement across Alcon Global Services (AGS) functions using Lean Six Sigma, Agile, Change Management and Project Management methodologies, leveraging technology such as Process Intelligence, Power Automate, Business Intelligence, RPA, Gen AI, Agentic AI etc. This role drives operational excellence, simplification, and transformation to enhance service delivery, efficiency, and customer experience.

Major Accountabilities (Describe the main results of the job to be achieved )

• Identify and prioritize improvement opportunities across AGS functions such as Finance, HR, Procurement, IT, Quality & Regulatory Affairs, R&D Operations, and Supply Chain etc.
• Lead cross-functional improvement initiatives or projects that deliver measurable business impact through process redesign, simplification, and automation.
• Design and deliver Lean Six Sigma training programs across certification levels.
• Facilitate Kaizen and process improvement workshops to foster a mindset of innovation and agility.
• Establish governance frameworks, cadence, and KPIs to monitor and sustain CI culture and initiatives
• Provide coaching and mentoring to teams or CI project leads in executing CI projects, ensuring alignment with strategic goals.
• Collaborate with IT and transformation teams to deploy tools such as low cost or low code automation tools, Tableau, RPA, AI etc. as needed, to streamline operations and reduce manual effort
• Lead and deploy the AGS Service Management Practice initiatives / projects to improve the service delivery
• Lead and deliver the assigned strategic transformation projects to help achieve the overall enterprise transformation goals

Key Performance Indicators

Minimum Desirable Education :

University Degree

Masters' degree

Minimum Desirable Experience requirement :

Languages :

Specific Professional Competencies : Indicate any other soft / technical / professional knowledge and skills requirements

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Skills Required

Power Bi, Rpa, Power Automate, Change Management, Tableau, Visio, Lean Six Sigma, Minitab, Project Management, Agile, Business Intelligence