Customer Service || International BPO

Role Overview :

We are looking for customer service professionals to handle inbound / outbound calls, chats, or emails for our international clients. The role requires excellent communication skills, problem-solving abilities, and a customer-first approach.

Key Responsibilities :

• Handle customer queries via phone, email, or chat for international clients.
• Provide accurate information and effective solutions within agreed timelines.
• Ensure a positive customer experience through active listening and empathy.
• Maintain call / chat / email quality standards and follow company protocols.
• Document all interactions in the CRM system accurately.
• Collaborate with team members and escalate issues to supervisors when required.
• Meet process KPIs such as AHT, FCR, and CSAT.

Eligibility Criteria :

Skills Required

Active Listening, Problem-solving, Typing Speed, Adaptability, Bpo