Senior Specialist - Claims Advocacy

Description:

We are seeking a talented individual to join our Claims team at Marsh McLennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Lead in-depth loss assessments that ensure accurate, data-driven claim evaluations for faster and more effective resolutions.

• Act as a second-line advocate, capable of progressing large, complex claims with significantly less direct oversight from US-based advocates.

• Provide strategic loss insights to the Operations team, enabling timely and informed client communications.

• Own compliance workflows including e-filing, correspondence tracking, and adherence to carrier and regulatory requirements.

• Proactively manage dormant files (180+ days without response), reviving stalled claims through focused follow-ups.

• Automate inefficiencies by simplifying and streamlining repetitive tasks to reclaim time for higher-impact strategic work.

• Create and maintain a defense attorney reference database, organized by jurisdiction to support legal referrals and strategic claim planning.

• Leverage data lakes and reporting tools to generate performance dashboards, KPIs, and insights for ongoing monitoring and continuous improvement

• Conduct research on relevant topics (e.g., market trends, legal updates, risk insights) and present findings in a clear, actionable format to support strategic decisions.

• Create compelling, insight-driven PowerPoint presentations for both internal stakeholders and external client discussions.

• Develop executive-level summary reports with actionable insights for strategic claim reviews and decision-making.

• Use business acumen and market awareness to navigate complex claims, guide strategy, and respond effectively in challenging scenarios.

• Continuously enhance the Claim Advocacy model, bringing innovation and strategic thinking to evolve our value proposition.

• Design and manage stakeholder feedback surveys, gathering insights to improve advocacy services and stakeholder satisfaction.

What you need to have:

• 6-8 years of experience in theGeneralInsurance domain across different types of claims, claims lifecycle and claim data.

• Graduate or master’s in commerce or business administration or any equivalent education programme in Insurance domain.

• MS Office proficiency (Word, Excel, Outlook, PowerPoint). Strong Excel proficiency.

• Strong verbal and writtencommunication skills- excellent email writing skills.

• Must be comfortable with working on new agedata management tools

What makes you stand out?

• Strong persistence and follow-up skills.

• Knowledge and experience of resolving complex claims across a variety of relevant business lines

• Proficient in data analytics tools, with a strong ability to derive actionable insights from complex datasets.

• Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes.

• Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.