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Business Process Outsourcing Manager
Mphasis Bpo LimitedThrissur, Kerala, India15 hours ago
Job descriptionHigh school diploma or equivalent. Previous experience in customer service is a plus. Excellent communication and interpersonal skills. Ability to handle stressful situations calmly. Proficient in using computer systems and software. Full-time position in a call center environment. May require working evenings and weekends.
Job Description
Job Title : Customer Service Representative – Call Center (Level 1)
Job Summary :
We are seeking a dedicated Customer Service Representative to join our call center team. The ideal candidate will provide exceptional service to our customers, addressing inquiries and resolving issues efficiently.
Key Responsibilities :
- Answer incoming calls and respond to customer inquiries.
- Provide accurate information regarding products and services.
- Resolve customer complaints in a professional manner.
- Document customer interactions and maintain records.
- Collaborate with team members to improve service delivery.
Qualifications :
Working Conditions :
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Manager • Thrissur, Kerala, India
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