IS Business Analyst – Salesforce (Service Cloud & FSL) ABB Robotics

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to :

IS Manager

IS Business Analyst – Salesforce (Service Cloud & FSL) ABB Robotics

Are you passionate about bridging business needs with innovative IS solutions? Join our Robotics IS team as a Business Analyst and play a key role in shaping the future of Salesforce Service and Field Service Lightning (FSL) applications. In this role, you will collaborate across global teams to translate business requirements into impactful technical solutions that drive operational excellence.

Your responsibilities

Perform business analysis to support decisions for new enhanced solutions by translating business requirements into technical specifications

Create functional and non-functional documentation including user stories, backlog items, and acceptance criteria

Analyze and document business processes, propose improvements, and assess system impacts including data model and flow adjustments

Facilitate alignment between stakeholders and application suppliers to ensure shared understanding and solution clarity

Support testing, training, and implementation activities to ensure successful delivery of IS solutions

In addition to these core responsibilities, you will work closely with Business Process Owners, IS Managers, Solution Architects, and Development and QA teams. You will navigate the challenges of distributed, multicultural teams and adapt solutions to meet both global and local business needs. Your ability to communicate effectively, think critically, and manage multiple processes will be key to your success.

The position is global. The preferred locations are Poland and India.

Your background

Minimum 3 years of experience as a business, system, functional, or data analyst

Hands-on experience with Salesforce CRM and SFDC configuration

Strong analytical thinking and problem-solving skills

Proven ability to translate business needs into IS capabilities and influence stakeholders

Familiarity with Agile methodologies and backlog management using Azure DevOps

Proficiency in process mapping tools such as Vision

This is your opportunity to contribute to a dynamic, forward-thinking team and help shape the digital future of ABB Robotics. If you’re ready to take on a global challenge and make a meaningful impact, we look forward to your application.

What’s in it for you?

At ABB Robotics, you’ll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You’ll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward.

Our benefits? Competitive, comprehensive, and crafted with you in mind.

Welcome with your application! Last day to apply is November 5th.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.