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Engagement and Admission Specialist supporting Swinburne University of Technology
Acumen, Part of Sannam S4 Groupthane, maharashtra, in1 day ago
Job descriptionReports to : International Admissions and GS Manager Direct reports : None The Engagement and Admissions Specialist will be based in the Acumen office in Delhi. The role may require occasional travel and, from time to time, work on weekends and outside of standard office hours. Work within established processes, procedures, and parameters to assess and process applications for admissions within required timeframes, taking ownership for applications in the work queue. Assessment of applications according to agreed rules for selection and in accordance with SUT’s policies and procedures. Assessment of applications for Advanced Standing according to agreed rules for Advanced Standing and in accordance with SUT’s policies and procedures. Assessment of GS requirements and a sound knowledge of SSVF & ESOS requirements. Assume responsibility for meeting agreed applications processing timelines in accordance with the Team’s Service Level Agreement. Preparation and issuing of course offers, rejects, and further requests for more information. Assume responsibility for the offer acceptance process, ensuring fees are received as outlined in offer letters. Maintain detailed knowledge of PRISMS to enable eCoEs to be issued. Follow up on the processing of applications with faculties / schools and organise any additional information required for a decision to be made. Process admissions-related data entered into the University’s International Admissions Management System and the Student Management System(s). Perform high-level application processing with an emphasis on how to admit a student rather than how to exclude them. Includes assessments of : ELICOS and Swinburne College progressions Swinburne student transfer requests Offer deferral requests Cohort groups applicable to the relevant region Pre-assessment of International Research applications (forwarded to Swinburne Research for processing) Maintain specialist knowledge of relevant legislation or compliance relating to : ESOS Act DHA regulations National Code Privacy legislation Relevant legislation of countries where applicable Provide a high level of customer service as part of the International Admissions team to prospective students, parents of prospective students, agents, and government sponsoring bodies. Develop expert knowledge of the qualifications and education system of relevant region(s) and build admissions personas for that region. Provide admissions support to other SUT teams as required. Case-manage individual applicants if and when required, leading to greater enrolment yield. Liaise and maintain good relations with : University agents / representatives and University Partners regarding progress of applications, payment of fees, University entry requirements, and other relevant matters. University departments, government bodies, and agents on appropriate and relevant matters. Maintain good working relations with Faculty, PAVE & Swinburne College staff at Swinburne. Ensure other relevant staff are aware of any changes in admissions policies and procedures. Act as a central liaison point for all admissions-related enquiries. Work closely with South Asia recruitment and Genuine Student staff to optimise collaborative efforts. Support the development of international admissions business processes and assist with system enhancements. Identify opportunities for automation and use of AI. Troubleshoot and raise system issues as they arise, ensuring minimal disruption to system usage and providing solution support where possible. One Swinburne – We work together, bringing our unique skills to achieve our common purpose and strategy. Future-Focused – We commit to taking bold strides, constantly innovating, disrupting, renewing, and changing to create tomorrow’s technology and talent today. Engaged – We strive to be the most industry-engaged university, amplifying our impact and supporting all students to be future-ready. Empowered – We are trusted and expected to act and make decisions commensurate with our roles and skills, and to drive continuous improvement to deliver our common goals. Accountable – We are accountable for our contributions to Swinburne’s success and sustainability, for the ways we work together, and for the outcomes that we deliver for students, partners, and society. Completion of a degree with subsequent relevant work experience; or completion of a diploma and subsequent relevant work experience; or a combination of relevant experience and education training. (Essential) A qualification in a technical discipline. (Preferable) Previous demonstrated experience and in-depth knowledge in international admissions including entry requirements and selection requirements, and the processing of the advanced standing assessment. (Essential) Experience of using StudyLink Connect platforms. (Preferable) High-level organisational skills, including strong attention to detail, the ability to follow through on tasks, and the ability to work under pressure and to deadlines. (Essential) Excellent oral, written, and interpersonal communication skills. (Essential) Expert knowledge, or the demonstrable ability to obtain knowledge, of Swinburne University of Technology courses, entry requirements, and selection requirements. (Essential) A demonstrated strong commitment to client service principles and the ability to be flexible and to anticipate and be responsive to client needs. (Essential) Using analytical skills and attention to detail, including an ability to evaluate and interpret complex data. (Essential) Excellent English communication skills and fluency in Hindi and one or more additional local languages. (Essential)
Job Title : Engagement and Admissions Specialist – Supporting Swinburne University of Technology
Division : Education In-Country Representation
Location : Delhi
The Opportunity
At Acumen (part of the Sannam S4 Group), we are redefining what it means to partner with clients in higher education. We take ownership of our clients’ challenges and deliver practical, future-ready solutions crafted with passion, intelligence, and commitment.
The Engagement and Admissions Specialist is contracted by Acumen on behalf of Swinburne University of Technology (SUT) to deliver application processing services.
- The position receives operational direction from the Admissions and GS Manager and is contracted to admit quality students to Swinburne’s Melbourne campuses.
- The role supports the achievement of defined recruitment targets by managing the admissions process and providing outstanding customer service.
- It delivers a range of admissions services, including screening, assessment, equivalencies processing, and use of information systems, ensuring all aspects comply with SUT policies, procedures, and external compliance regulations.
- The role involves building expert knowledge of the primary regions of responsibility and driving sales through the admissions funnel through to enrolments.
The Engagement and Admissions Specialist works closely with GS Officers (International Admissions) to ensure students meet SUT requirements and with the International Recruitment staff to ensure the maximum enrolment yield from applications to offers, acceptances, and enrolments.
Reporting Line
Location
Key Deliverables
1. Application Assessment and Processing
2. Advanced Standing Assessment
3. GS Requirements Assessment
4. Maintaining Application Processing Timelines
5. Preparation and Issuing of Course Offers
6. Responsible for Offer Acceptance Process
7. Follow-up Applications
8. Process Admissions Related Data Using SUT Systems
9. Maintain Knowledge of Relevant Legislation
10. Provide a High Level of Customer Service
11. Develop Expert Knowledge of Qualifications and Education Systems
12. Case-Manage Applicants
13. Liaise with External Stakeholders
14. Liaise with Internal Stakeholders
15. Act as a Central Liaison Point for Admissions Enquiries
16. Collaborate with Teams
17. Support Development of Business Processes and System Enhancements
Swinburne Behaviours
Commitment to the Swinburne behaviours :
About You
Qualifications
Experience / Knowledge / Attributes
About Acumen
Acumen (part of the Sannam S4 Group) partners with leading global universities to support their internationalisation objectives through in-country representation, market research, and strategic engagement. With offices across key global markets, we enable our clients to make informed, confident decisions in new and existing markets.
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