Customer Success Intern

About Debales.ai Debales.ai is a next-generation AI technology company  building autonomous AI Agents  that integrate directly into existing enterprise systems—no new dashboards, no process changes.

With 100+ integrations , 80+ domain-specific AI Agents , and deep expertise in automation, we help industries such as Logistics, E-Commerce, and EdTech  scale their operations without increasing headcount. As a fast-growing IT & AI solutions company, we work with global clients—primarily across the US —to automate workflows, improve operational efficiency, and deploy scalable AI systems.

Role Overview We are hiring a Customer Success Intern  who can work closely with international clients and technical teams. This role requires a tech-savvy individual  who can understand AI-driven workflows, communicate project requirements clearly, and ensure seamless delivery of IT / AI solutions.

You will play a critical role in bridging the gap between clients and internal engineering teams.

Location - Work From Home

Stipend - Paid

Duration - 3 months

Key Responsibilities Manage day-to-day communication with US-based clients regarding project progress, requirements, and deliverables.

Conduct technical project check-ins, understand client expectations, and translate requirements into structured tasks for tech teams.

Coordinate with AI engineers, developers, and delivery teams to ensure project milestones are met.

Monitor deployment progress of AI Agents and automation workflows.

Prepare professional documentation : meeting minutes, reports, follow-ups, and technical summaries.

Maintain and update CRM, project trackers, and internal systems.

Identify risks, delays, or escalations and collaborate with relevant teams to resolve them quickly.

Contribute to improving customer success processes, onboarding flows, and delivery operations.

Required Skills & Qualifications Excellent verbal and written English communication skills.

Ability to interact confidently with US-based international clients.

Strong understanding of IT services, SaaS, AI concepts, or workflow automation .

Good analytical skills and the ability to understand technical requirements.

Strong organizational skills with ability to prioritize and multitask.

Proficiency in MS Office or Google Workspace.

Quick learner with interest in AI, IT, and emerging technologies.

Preferred / Nice to Have Previous internship experience in customer success, technical support, IT services, or project coordination .

Understanding of APIs, automation tools, or basic AI / ML concepts.

Experience using tools like Slack, Zoho, HubSpot, Jira , or any CRM platform.

Familiarity with IT workflows, ticketing systems, or project management tools.

Flexible to work in overlapping US shifts when needed.

Strong problem-solving attitude and ability to think in a structured manner.

Why Join Debales.ai? Work directly with cutting-edge AI Agent technology .

Hands-on exposure to IT delivery processes, automation models, and real client use cases.