Location : Kerala (Remote)
Employment Type :
Full-time – working directly with a UK-based company via
Extended Teams
Working Hours :
UK time, Monday to Friday (flexibility required)
Minimum Experience : 3 years
About the Role
We’re looking for an experienced
Infrastructure Engineer
to join a UK-based company through
Extended Teams . In this hands-on role, you’ll be responsible for maintaining and improving IT infrastructure across multiple global locations (UK, UAE, and Bangladesh). You’ll deliver technical support, implement infrastructure projects, and ensure system reliability across servers, networks, and user environments.
This role suits someone who enjoys problem-solving, works independently, and takes ownership from issue to resolution.
Key Responsibilities
Deliver
1st, 2nd, and 3rd Line IT Support
to end users and internal systems.
Monitor and maintain
servers, networks, and system performance .
Handle support tickets through the
Service Desk
and ensure timely resolution.
Provide
remote and on-site IT support
(where required).
Create and maintain
SOPs (Standard Operating Procedures)
for IT processes.
Lead
incident and problem management , including trend and root cause analysis.
Manage and implement
IT infrastructure projects
and
change requests .
Support and maintain
backup systems ,
virtualisation , and
VOIP telephony .
Manage
Active Directory, Group Policy, DNS, DHCP , and related services.
Build and maintain strong
client and internal stakeholder relationships .
Identify skill gaps and
training needs
within the support team.
Skills & Experience Required
Minimum 3 years of hands-on experience
in infrastructure support or similar role.
Strong exposure to
1st, 2nd, and 3rd Line IT Support .
Experience working in a
Service Desk environment .
Excellent
troubleshooting and analytical
skills.
In-depth knowledge of :
Windows OS (7 onwards)
and
Windows Server (2012 onwards)
Microsoft 365
deployment and management
Active Directory ,
Group Policy ,
DHCP ,
DNS ,
Sites & Services
Networking principles , including routers, switches, and Wi-Fi configuration
Backup technologies
(Veeam, Acronis, etc.)
Virtualisation
(Hyper-V, VMware, Citrix)
VOIP Telephony systems
Excellent
verbal and written communication
skills.
Strong
customer service orientation
and teamwork mindset.
Proven ability to
work independently
and handle pressure.
Leadership qualities to
motivate and guide
junior team members.
Why Join via Extended Teams
Work
remotely for a UK-based company
while being legally employed in India.
Get access to
international projects and advanced infrastructure systems .
Enjoy
secure employment ,
local payroll , and
HR support
managed by
ExtendedGT EOR .
Be part of a
collaborative and forward-thinking
global IT team.
Grow your skills in a
modern, supportive remote-first environment .
Information Technology Engineer • Rajkot, Gujarat, India