Tech Support Engineer L1 Bangalore

Tech Support Engineer - L1

About Exotel

Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa.

Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of communication APIs Ameyos omnichannel contact centre (merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.

Job Description :

• In Depth Analysis and resolution of customer tickets
• Simulate Customer Issues to find solutions and fixes to customer Issues / Enquiries
• Gaining thorough understanding of Exotel Products
• Be a champion of Exotel-specific tools and troubleshooting procedure
• Collaborate work alongside and build mutually beneficial relationships with other teams (Customer Happiness Customer Success Sales Product Engineering).
• Be Curious all the time to keep exploring newer and better ways to resolve customer Issues.

Must Have Skills :

Required Experience :

IC

Key Skills

Airside Operations,Engineering Maintenance,Facilities Management,Apache Tomcat,Application Development,Banking & Finance

Employment Type : Full-Time

Experience : years

Vacancy : 1