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Unit Delivery Heads SaaS Products and Technology
ConfidentialChennai, Vadodara, Mumbai8 hours ago
Job descriptionMinimum 10 years of experience in IT services delivery, with 1–3 years in leadership roles Bachelor's degree in engineering, computer science, or related field (or equivalent work experience) Proven experience in leading delivery units across IT infrastructure services, cybersecurity, data science, or software engineering Hands-on technical experience in at least one track for 5–7 years Demonstrated ability in team management and project execution Strong problem-solving skills and attention to detail Excellent written and verbal English communication skills for global collaboration Experience managing P&L for business portfolios of $10M+ Exposure to international clients and cultural environments Proven CxO / VP-level client engagement Strong understanding of contracts – review, documentation, negotiation Broad knowledge of technology landscape and service lines Demonstrated leadership over teams of 50+ Expertise in recruiting, mentoring, managing virtual / distributed teams Experience with global delivery models , including managed services Aligned with organizational goals, bottom-line driven, accountable, and assertive in decision-making
Key Responsibilities :
- Guide team development efforts toward successful project delivery
- Own end-to-end project and technology delivery
- Take ownership of key performance parameters :
- Delivery Excellence : Contractual obligations, SLA adherence, continuous improvement, value-add initiatives, internal compliances
- Operational Excellence : Team building, utilization, attrition, hygiene factors, people management
- Financial Management : Achieving gross margin targets
- Manage customer relationships across multiple levels of the organization
- Collaborate with account management teams to manage governance, identify business expansion opportunities, and support contract negotiations
- Handle multi-stakeholder environments efficiently
- Communicate effectively (written and verbal) and create professional business documentation and proposals
- Understand and implement software development life cycle best practices
- Manage project processes, reviews, reports, and ensure successful rollouts and QA
- Monitor and manage versioning and change control
- Identify automation opportunities to enhance efficiency
- Lead budgeting, planning, and strategic initiatives
- Mentor and manage teams
- Define, track, and report on delivery metrics; ensure transparent communication to leadership through dashboards and governance reports
Requirements :
Skills Required
Project Delivery, It Infrastructure, Cybersecurity, Software Engineering, Data Science, Sla Management, Customer Relationship Management
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Product And Delivery • Chennai, Vadodara, Mumbai