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CRM Executive

CRM Executive

ConfidentialLudhiana, India
12 days ago
Job description

Job Description – Key Responsibilities

  • Overseas Customer Website Analysis :

Conduct in-depth research and analysis of potential overseas customers, mainly in Europe, through their websites and online platforms to identify business opportunities, product demand, and company credibility.

  • Data Compilation and Management :

    • Create and regularly update Google Sheets of existing and potential overseas customer databases, including accurate company addresses, contact details, product interest, and other relevant information.

  • Customer Interaction and Communication :

    • Professionally Interact With European Customers Via Email, Calls, Or Text To Share Product Information, Resolve Queries, Gather Feedback, And Strengthen Relationships, Ensuring Timely Responses And Follow-ups

  • CRM and KYC Handling :

    • Manage Customer Relationship Management (CRM) tools to update customer interactions, and ensure proper Know Your Customer (KYC) documentation of all European customers as per company norms.

  • Presentation and Reporting :

    • Prepare impactful PowerPoint presentations and Excel reports related to customer data, market trends, sales analysis, and project updates for internal review and external communication.

  • Documentation – Trading Account and Proforma Invoices :

    • Create and maintain trading accounts, draft Proforma Invoices (PI), and share with clients while ensuring accuracy and compliance with export documentation standards.

  • Data Comparison and Market Analysis :

    • Regularly compile customer data, compare market pricing, product demand, and competitor activities to identify new market trends and potential business strategies.

  • Daily Reporting and Work Management :

    • Submit daily reports to the Head of Department (HOD), outlining the tasks performed, progress on leads, communication updates, and pending issues for better workflow management.

  • ISO 9001 Documentation Compliance :

    • Maintain records and documentation as per ISO 9001 standards to ensure audit readiness and smooth certification compliance of the department.

  • Acting as Auditee in Departmental Audits :

    • Participate as a departmental auditee during internal and external audits, providing accurate data and explanations as required by the auditors.

  • Price Calculations and Costing :

    • Calculate accurate pricing for tractor parts based on customer requirements, raw material costs, and margin targets while preparing quotations and commercial offers.

  • International Market Analysis Tools :

    • Use tools like Dollar Business, Apollo.io, and VOLZA to analyze international markets.

    Job Category : International Marketing

    Job Type : Full Time

    Job Location : Focal Point Ludhiana Phase V

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    Skills Required

    CRM Tools, google sheets , Powerpoint, Excel

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    Crm Executive • Ludhiana, India