Associate Account Management

Consultant is responsible for delivering outstanding customer experience via email chat or social media to users by using the right principles to resolve any issue inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

You would be responsible for -

• Resolving requests / inquiries made by customers via email chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence no absenteeism & positively contribute to reduce program shrinkage

Qualifications :

Additional Information :

Working Location : Bhopal

Timings : 8 hours per day plus a 1-hour break; 5 or 6 days per week

Perks : Cab facilities available (within 25 km of the office location)

Disclaimer :

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to

Remote Work : No

Employment Type : Full-time

Key Skills

Portfolio Management,Wealth Management,Financial Services,Hybris,Microsoft Word,Banking,Cash Management,Data Management,Microsoft Powerpoint,Securities Law,Microsoft Excel,Internet Of Things

Experience : years

Vacancy : 1