Talent.com
Sr. Manager - IT

Sr. Manager - IT

ConfidentialMumbai
30+ days ago
Job description

Infrastructure & Network Management

  • Lead the design, implementation, and maintenance of server and network infrastructure to ensure high availability, performance, and security.
  • Oversee configuration, upgrades, patching, and issue resolution in line with business SLAs.

Backup & Disaster Recovery

  • Develop and maintain robust backup and recovery strategies to ensure data protection and business continuity.
  • Regularly test and optimize DR plans across environments.

    • Storage Systems

  • Manage enterprise-grade storage infrastructure to support scalability and performance.
  • Evaluate and implement storage solutions as per evolving business needs.

    • Cloud Platform Management (AWS)

  • Manage and optimize cloud infrastructure with a primary focus on AWS.
  • Implement cost management, security, and auto-scaling practices for cloud workloads.

    • Office 365 & Google Workspace Administration

  • Oversee the day-to-day administration of Office 365 (Exchange, SharePoint, Teams) and Google Workspace.
  • Ensure seamless user experience, integrations, and support across platforms.

    • Technical Support & Team Leadership

  • Lead a high-performing IT support team, driving SLA adherence and user satisfaction.
  • Implement and enhance support systems, ticketing workflows, and knowledge bases.

    • Security & Compliance

  • Work closely with the Information Security team to enforce security best practices across all systems.
  • Ensure IT operations align with industry regulations, internal policies, and audit standards.

    • Stakeholder & Vendor Management

  • Collaborate with business units to identify IT needs and ensure timely delivery of solutions.
  • Manage vendor relationships for hardware, software, and service contracts.

    • Qualifications & Experience :

  • Bachelors degree in Computer Science, IT, or related field (Masters preferred).
  • 1015 years of progressive IT experience, including 5+ years in leadership roles.
  • Hands-on experience with server / network / storage architecture, backup solutions, and cloud platforms (AWS).
  • Strong expertise in Office 365 and Google Workspace administration.
  • Proven ability to lead technical support teams and deliver excellent user experience.
  • Excellent stakeholder communication and vendor negotiation skills.
  • Relevant certifications preferred :
  • AWS Certified Solutions Architect
  • Microsoft Certified : Modern Desktop Administrator Associate
  • ITIL, CCNA, or equivalent

    • What We Offer :

  • A dynamic work environment with challenging IT transformation projects
  • Opportunities to lead and scale enterprise infrastructure
  • Cross-functional collaboration with business and tech leaders
  • A culture that values innovation, ownership, and continuous learning

    • Skills Required

    Itil, Ccna, Innovation, ownership , Aws

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