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Fundraising Manager - Retail

Fundraising Manager - Retail

ConfidentialDelhi, India
7 days ago
Job description

Job Title : Fundraising Manager – Retail

Location : Delhi India (On-site and Virtual)

Job Type : Full-Time | National Role

Compensation : 70,000–110,000 INR / month, based salary + bonus based on experience and fit

Reports to : Country Lead – CLS India

Team : Leads a team focused on retail donor acquisition and volunteer-driven fundraising.

About Certified Listeners Society (CLS)

Certified Listeners Society is a registered not-for-profit in Canada, operating in India under the Certified Listener Foundation (PAN : AAMCC8781F). Through our digital platform, we offer free 24 / 7 emotional support and have impacted over 1.5 million individuals globally. Through innovative volunteer programs like IGNiTE365, CLS provides 24 / 7 emotional support, tools for generational wellness, and community-led healing.

Websites :

  • Website IND - https : / / certifiedlisteners.in /
  • Website CND - https : / / certifiedlisteners.org /

Position Overview

The Retail Fundraising Manager will design and execute CLS India's retail fundraising programs to acquire, engage, and retain individual donors nationwide. This includes leading the Face-to-Face (40%), Peer-to-Peer (40%), and Tele-calling (20%) channels, ensuring fundraising targets are met while building sustainable donor pipelines.

Key Responsibilities

1) Face-to-Face (40%)

  • Develop and manage high-impact F2F fundraising teams in key cities.
  • Recruit, train, and supervise F2F fundraisers.
  • Create outreach scripts, branded materials, and conversion tracking.
  • Optimize donor acquisition, average gift size, and retention.
  • 2) Peer-to-Peer (40%)

  • Lead up to 6,000 volunteers / year (500 per month) in CLS's iMPACT365 program.
  • Implement onboarding, training, and performance tracking systems.
  • Manage volunteer incentives and recognition programs (leader boards, awards, testimonials).
  • Partner with Marketing for toolkits, campaign messaging, and reporting dashboards.
  • 3) Tele-calling (20%)

  • Build and oversee a tele-calling donor acquisition / retention team.
  • Develop call scripts, training, and compliance procedures.
  • Track metrics such as call-to-donation conversion and average donation size.
  • Ensure accurate data entry and integration into CRM.
  • Qualifications & Experience

  • Bachelor's or Master's in Non-profit Management, Business, or related field.
  • 5+ years in fundraising, retail donor acquisition, or grassroots campaigns.
  • Experience managing large volunteer or fundraising teams.
  • Fluency in English; regional Indian languages preferred.
  • Strong data and performance-tracking skills.
  • Excellent leadership and communication abilities.
  • What We Offer

  • A chance to build India's largest retail donor base for emotional wellness.
  • Work with a mission-driven, international team.
  • Leadership growth within a fast-scaling non-profit.
  • To Apply :

  • Please send your CV and a short cover letter to [Insert email / portal] with subject line : Fundraising Manager - Retail
  • Skills Required

    Fundraising

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