Technical Customer Engineer II

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.

Essential Job Duties And Responsibilities

• Set up, inspect and test new equipment at customer locations to ensure proper installation
• Provide technical support / training and advice to distributors / customers on the use and maintenance of equipment
• Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules
• Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports.
• Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment
• Handle necessary administration related to quotations for customer on equipment servicing and repair
• Test and package of equipment prior to shipment
• Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products / technologies to ensure that knowledge and skills are up-to-date and relevant to the industry
• Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
• Other duties as required by management

Education And Experience Requirements

Preferred Skills And Abilities

Working Conditions and Physical Demands

Travel Required

Domestic 50% International 10%

Skills Required

Repairing, Installation, Technical Support, Debugging, Maintenance, Troubleshooting, Calibration