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Onboarding Specialist

Onboarding Specialist

PaySprint Private LimitedEluru, Andhra Pradesh, India
16 hours ago
Job description

About PaySprint

PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.

Our flagship products—SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow—empower businesses to streamline payments, simplify verification, and secure high-value transactions. At the core is our Unified Open API Platform, designed to reduce operational complexity and provide a seamless experience for developers and partners.

With over 200 APIs and 1,000+ active partners, we're bridging the gap between businesses, banks, and customers—especially in underserved regions. From flexible banking partnerships to round-the- clock support and smooth digital onboarding, PaySprint ensures a reliable and frictionless experience for all stakeholders. For more information about our products, values, and team, please visit our website :

paysprint.in

Job Details

Position :

Onboarding Specialist / Manager

Location : New Delhi

Type : Full-time Work

Mode : Work from office

Experience Level : 1-3 years

Role Overview

We are seeking a proactive and customer-focused Onboarding Specialist to manage the end-to-end client onboarding journey — from kickoff to go-live. The ideal candidate will ensure a seamless, efficient, and value-driven onboarding experience for customers. This role requires strong project management, customer engagement, and cross-functional collaboration skills to drive customer satisfaction, promote early adoption of services, and contribute to overall NPS and business growth.

Roles and Responsibilities

  • Conduct onboarding kickoff calls with customers to initiate the implementation process.
  • Gather, analyze, and document client requirements, ensuring alignment with business and technical objectives.
  • Review, validate, and ensure timely submission and proper storage of all compliance and onboarding documents.
  • Create and manage detailed onboarding project plans, milestones, and timelines to ensure smooth execution.
  • Coordinate between internal teams (integration, technical, operations) and client teams to streamline delivery.
  • Monitor onboarding progress, proactively identify roadblocks, and drive timely resolution.
  • Provide regular project status updates and progress reports to stakeholders.
  • Conduct comprehensive product training sessions for customer teams to ensure effective adoption.
  • Share best practices and act as the first point of contact for onboarding-related product queries.
  • Oversee service activation and successful go-live of customer accounts.
  • Facilitate seamless handover from onboarding to customer success or account management teams.
  • Track and improve the customer onboarding experience to drive satisfaction and loyalty.
  • Own and monitor the NPS (Net Promoter Score) for onboarding journeys, implementing improvements where needed.
  • Identify and execute process enhancement initiatives for a better customer onboarding experience.

Key Skills & Competencies

  • Strong communication and presentation skills (verbal and written).
  • Excellent project management and coordination abilities.
  • Customer-first mindset with a proactive, problem-solving approach.
  • Ability to manage multiple clients and projects simultaneously.
  • Knowledge of compliance documentation processes.
  • Familiarity with technology products, APIs, or integration projects (preferred).
  • Proficiency in tools like MS Office, CRM platforms, and project tracking tools (preferably Zoho).

    • Qualifications and Experience

  • Bachelor’s degree in Business, Technology, or related field.
  • 1–3 years of experience in Customer Onboarding, Project Management, or Customer Success (Fintech / SaaS background preferred).
  • Experience working with cross-functional teams (Tech, Compliance, Sales, CS).
  • Exposure to training delivery and customer enablement activities.

    • Why Work With PaySprint?

  • High-Impact Growth – Join a fast-scaling startup where your work directly drives innovation and helps shape the future of financial services.
  • Learn & Level Up – Master new skills through cross-functional projects, surrounded by a team that thrives on curiosity, feedback, and continuous improvement.
  • Build With Purpose – Help simplify financial services, advance financial access, and collaborate with a growing network of partners shaping India’s fintech landscape.
  • Recognition That Matters – Your contributions won’t go unnoticed. We celebrate ownership, problem-solving, and the grit it takes to break new ground
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    Onboarding Specialist • Eluru, Andhra Pradesh, India