Quadient Content Developers / Admins
Location : Remote (India)
Contract
Position Overview
This role sits within Client, partnering closely with Behavioral Health (BH) and NaviHealth – Care Transitions. The primary responsibility is to support these lines of business (LOBs) and manage communication template migrations, particularly for Behavioral Health.
Key Responsibilities
- Act as Subject Matter Expert (SME) for Interactive and Quadient platforms (experience with both is required).
- Collaborate with project managers, business teams, and technical teams to :
- Understand requirements.
- Define communication templates and associated logic.
- Develop production-ready templates, including :
- Variations and branding (logos).
- Data mapping : Understand source system data and how it correlates with communications.
- Build and maintain templates in Interactive :
- Consolidate multiple templates into a single base template.
- Implement rules and logic for dynamic content.
- Support testing activities :
- Answer questions related to template builds.
- Make necessary adjustments based on test results.
Types of Communications
Behavioral Health (BH) : Member and provider communications.Care Transitions : Member communications only (non-marketing).Tools & Platforms
Interactive / Quadient : Core platforms for template development.Workfront : Used for tracking progress (experience is a plus).Salesforce : Currently being sunset; may require limited collaboration.