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Customer Service Representative

Customer Service Representative

PLEXO HR Solutionsernakulam, kerala, in
3 days ago
Job description

Job Mode : Work From Office

Job Type : Full-time

Working Days : 6

Industry : Internet Marketplace

PREFERRED : FOLKS FOR E-COMMERCE BACKGROUND ONLY

What You’ll Do :

Outbound Communication :

  • Make outbound calls to customers to confirm and book demo appointments.
  • Engage and follow up with customers via WhatsApp to share product / demo information and finalize bookings.

Demo Coordination & Allocation :

  • Allocate demos to field demo specialists based on their geographical zones.
  • Monitor demo schedules and ensure efficient resource utilization.

    • Inbound Query Handling :

  • Manage incoming WhatsApp messages, emails, and calls from customers.
  • Provide timely, clear, and helpful responses to address customer needs.

    • Data Management :

  • Maintain up-to-date records of calls, bookings, and interactions in CRM systems.
  • Use Google Sheets to track, update, and report key metrics related to demos and customer engagement.

    • What We’re Looking For :

  • 1–4years of experience in customer support, coordination, or telesales roles.
  • Excellent communication skills in English and Hindi (Kannada is a plus).
  • Proficient in Google Sheets, CRM tools, and WhatsApp Business platforms.
  • Strong organizational skills with the ability to handle multiple tasks and priorities.
  • Customer-first attitude and problem-solving mindset.
  • Experience in managing field staff or logistical coordination is a bonus.

    • Why Join Us?

  • A high-growth environment with opportunities to take ownership.
  • Dynamic, supportive team culture focused on customer delight.
  • Exposure to innovative customer experience strategies in consumer tech
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    Customer Service Representative • ernakulam, kerala, in

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