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MNC Hiring For International Voice / Blended Process
ConfidentialGurgaon / Gurugram, Delhi8 days ago
Job description0 to 5 years of experience in customer service or related roles Excellent verbal and written English communication skills Strong problem-solving and interpersonal skills Basic computer literacy and typing skills Flexible to work in rotational shifts including night shifts Open to working from office as per business requirement
Key Responsibilities :
- Handle customer interactions through voice and non-voice (email / chat) channels
- Resolve queries efficiently while maintaining a high level of professionalism
- Ensure first contact resolution and customer satisfaction
- Document all customer interactions accurately in the system
- Collaborate with internal teams to resolve complex issues
- Adhere to process and quality standards
Candidate Profile :
Skills Required
Customer Service, International Voice Process, Chat Support, Blended Process, Email Support
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Hiring International • Gurgaon / Gurugram, Delhi