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Uniphore - Staff Engineer - SIP / RTP Protocols
Uniphore Software Systems Pvt LtdChennai30+ days ago
Job description6+ years' experience in software development including 4+ years designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C# Practical experience with Jenkins and Docker deployments is preferred Good understanding of contact center operations including ACD, IVR, and CRM integration Strong knowledge in recording solutions like redbox / verint / nice / calabrio Deep expertise in integration with Cisco / Avaya / Genesys / Mitel telephony systems Hands on experience with SIP, SDP, RTP and NATS Hands on experience with any variant of CTI (Computer Telephony Integration), CSTA / TSAPI, or similar technologies. Advanced knowledge of packet capture, dissection and protocol decoding Experience with SSL / TLS decryption Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP / IP etc Develop, implement automated systems for real-time anomaly detection in voice recordings and data reconciliation workflows Strong coding skills with an eye for using the right algorithms and data structures Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor's or master's degree in engineering, Computer Science or equivalent experience
Who You Are :
- Strong sense of ownership, accountability, and business acumen
- Passion for your team's vision / mission & the entrepreneurial drive to make things happen
- Mentor the team in growing and reaching their full potential
- Passion for designing modular systems using reusable components, SDKs, and robust APIs
- Collaborate, socialize, and drive cross-team technical initiatives
- Possess "can-do" attitude and strong work ethic. Act with empathy and humility
Must Have Skills :
(ref : hirist.tech)
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Staff Engineer • Chennai
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