Client Services Executive

Role Summary

As a Client Service Executive  at Blusteak Media, you will play a key role in ensuring smooth day-to-day operations within your assigned pod.

You’ll work closely with the  Pod Head  to coordinate between creative, content, and performance teams, ensure deliverables go out on time, and help track KPIs for all client accounts.

This role is ideal for someone who’s detail-oriented, organized, and eager to learn the ropes of client servicing and operations in a fast-paced agency environment.

Key Responsibilities

1. Daily Operations & Coordination

Coordinate between  content writers, designers, and performance teams  to ensure all client deliverables meet timelines.

Maintain daily task updates on  Basecamp, Google Sheets, and internal trackers .

Ensure all assigned client deliverables align with monthly KPI plans.

Follow up with internal teams to make sure tasks are completed and quality-checked before delivery.

2. Client Communication

Communicate with clients for day-to-day updates, approvals, and brief collection.

Send daily or weekly updates as per the client’s communication plan.

Attend client meetings along with the Pod Head to take notes, prepare follow-up points, and update trackers accordingly.

Escalate critical client issues or delays to the Pod Head immediately.

3. KPI Monitoring & Reporting

Track performance metrics and delivery KPIs across all clients in the pod.

Prepare and update  weekly reports, performance trackers, and status dashboards.

Identify early warning signs when KPIs are off-track and inform the Pod Head for corrective action.

4. Process Adherence & Organization

Maintain proper documentation of client briefs, approvals, meeting notes, and task updates.

Help implement process checklists and ensure all internal communication is well-organized.

Support the Pod Head in preparing presentations, decks, and review reports when required.

5. Collaboration & Learning

Learn cross-functional coordination by working closely with content, design, and performance teams.

Participate in brainstorming sessions, client calls, and review discussions.

Take initiative to understand the business goals behind each campaign or deliverable.

Demonstrate ownership and reliability in handling small accounts or segments independently over time.