Oracle Core DBA

Job Description

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create / utilize automated technology and instrumentation to diagnose, document, and resolve / avoid customer issues. You are expected to be an expert member of the technical problem solving / problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

Responsibilities

RESPONSIBILITIES :

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and mode.

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

Working towards, adopting, and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

Contributing to Knowledge Management content creation and maintenance

Working with development on product improvement programs as required

Operating within Oracle business processes and procedures.

Respond and resolve customer issues within Key Performance Indicator targets.

Maintaining product expertise within the team.

Developing and maintaining expertise around Database Security and general IT Security issues.

Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product.

QUALIFICATIONS :

Bachelor’s degree in Computer Science, Engineering or related technical field

10+ years of proven professional and technical experience in database, network or system administrator role.

Excellent verbal and written skills in English.

SKILLS & COMPETENCIES :

Minimum technical skills :

Database Oracle architecture knowledge and administration

Thorough Oracle understanding of the Oracle database features and SQL Knowledge

Extensive hands on interaction with large Database management systems

Extensive knowledge and hands on experience working on RAC, ASM, Grid Infrastructure , High Availability, Backup and Recovery, RMAN, Performance Tuning and Networking concepts.

Operating system knowledge (Unix, Linux and / or Windows)

Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and Advanced Security Options)

Desirable technical skills :

Expertise in Database Security concept of Audit / VPD / Database Vault / TDE and User Management

Experience with UTL_HTTP package along with SSL / TCPS and Network Encryption

Experience in Strong Authentication (including Enterprise User Security / Kerberos and CMU)

Understanding of Oracle Security Appliances AVDF (Audit Vault and Database Firewall) and OKV ( Oracle Key Vault)

Experience working with Oracle Enterprise Manager(OEM)

General UNIX / Linux concepts & Administration

OCI Foundation concepts

Personal competencies :

Desire to learn, or expand knowledge, about Database Security and associated products

Customer focus

Structured Problem Recognition and Resolution

Experience of contributing to a shared knowledge base

Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations.

Communication

Planning and organizing

Working globally

Quality

Team Working

Results oriented