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Manager - Travel Operations & Quotations

Royal Arabian Destination ManagementIndia

1 day ago

Job description

Royal Arabian is a premier Destination Management Company based in the UAE, renowned for curating exceptional travel and event experiences. With over 20 years of excellence, we specialize in delivering personalized, seamless, and memorable journeys across the region.

What You’ll Do :

Office Setup & Administration

Manage end-to-end setup and operations of the Bangalore back-office.
Coordinate with Admin, IT, and HR for infrastructure, staffing, and compliance.
Ensure adherence to company policies and statutory requirements.
Liaise with Dubai HQ for reporting, documentation, and alignment.

Operations & Team Management

Supervise daily operations — sales support, quotations, reservations, and documentation.

Build, mentor, and lead a productive support team for the India market.

Track KPIs, ensure timely turnaround (TAT), and maintain service quality.

Implement structured workflows and accountability across the team.

DMC Business Expertise

Apply expertise in Dubai inbound DMC operations — hotel contracting, ground handling, and excursions.

Support Dubai team in quotes, confirmations, and supplier coordination.

Collaborate with India market sales team for leads, quotations, and follow-ups.

Drive process optimization and cost efficiency in service delivery.

Coordination & Reporting

Maintain consistent communication with Dubai HQ and market teams.

Prepare and share weekly operational and performance reports.

Ensure proper documentation, data management, and record security.

Continuous Improvement

Identify process gaps and recommend efficiency enhancements.

Promote a culture of ownership, teamwork, and continuous learning.

Stay updated on DMC trends, systems, and best practices.

What We’re Looking For :

10+ years of experience in a Destination Management Company (DMC).

Strong knowledge of Dubai inbound tourism and operations.

Proven leadership and team management capabilities.

Excellent communication and organizational skills.

Hands-on experience with DMC software / ERP / CRM systems.

Ability to work effectively with international and cross-functional teams.

Application Link :

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Operation Manager • India

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