Responsibilities :
- Shift and schedule adherence.
- Actively support the advertiser in all aspects through to code implementation, keeping the advertiser and other key stakeholders informed and updated through the process .
- Timely follow-ups and schedule callbacks to customers where necessary.
- Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments / tasks.
- Make advertisers and their needs a primary focus of his / her actions; developing and sustaining productive customer relationships.
- Display expertise and thorough understanding of products and processes.
- Escalate problems / issues to the Supervisor / Technical Experts when warranted.
- Meet QA / QC requirements and other key performance metrics.
- Proactive communication with advertisers and stakeholders.
- Strict adherence to company policies and processes.
- Effective use of tools.
Competencies :
Driving For Results : Challenging, pushing the organization and themselves to excel and achieve.Basic knowledge of Website Development / Structure.Pipeline Creation / Lead Generation.Customer Success : Doing the right thing for customers.Self-motivated : Inspiring, enthusiastic, and passionate about doing a good job.Strategic Planning : Able to strategize well.Planning And Organizing : Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities.Decision Making : Making good decisions in a timely and confident manner.Interpersonal Communication : Communicating clearly and effectively with people inside and outside of the organization.Business Acumen : Understanding of business and concepts, and using both general and specific knowledge to be effective.Agility : Displaying agility in thoughts, decision-making, and change management.Resilient & self-driven : A proactive & never-give-up attitude.Mandatory Skills. :
Excellent communication skills (verbal and written)Strong phone presenceStrong presentation skills at all levelsProven negotiation skillsAnalytical, with a strong focus on critical thinkingStrong problem-solving abilityAny graduation / Diploma (10+2+3)Minimum 0- 3+ yrs experience in Sales role.Knowledge in Digital Marketing.Inside Sales Experience.Should be flexible with any shifts.Skills Required
International Sales, International Voice Process, Upselling, Outbound Sales, Cross Selling