This job offer is not available in your country.
(Urgent) SMS Deliverability Manager
Capillary TechnologiesBengaluru, Karnataka, India1 day ago
Job descriptionServe as the final escalation point for complex deliverability or routing issues related to carrier filtering, sender ID restrictions, or message template rejections. Analyze routing data, DLR reports, and operator feedback to identify root causes and implement corrective measures. Build and maintain relationships with telecom aggregators, carriers, and SMS gateway providers to proactively manage throughput and sender reputation. Ensure proper configuration and monitoring of sender IDs, templates, and DLT registrations for all high-volume accounts. Develop and maintain deliverability dashboards, track key performance indicators (DLR%, latency, operator-wise performance), and recommend optimization strategies. Collaborate with Customer Success and Sales teams to identify opportunities for campaign optimization and service upsells related to SMS strategy and routing efficiency. Partner with clients to improve ROI through high-quality deliverability consulting and performance improvements. Provide actionable insights to clients on improving campaign performance, content compliance, and operator engagement rates. Work closely with the Product and Engineering teams to shape the product roadmap for SMS routing and deliverability features. Partner with Marketing and CS teams to develop best-practice playbooks, whitepapers, and thought leadership content showcasing Gateway’s expertise in global messaging. Collaborate with Support teams to resolve client-specific issues and improve overall messaging reliability. 7–10 years of experience in SMS Deliverability, Carrier Relations, or related fields (CPaaS, Messaging Infrastructure, Telecom Operations). Strong understanding of A2P messaging, carrier routing, DLT compliance, and sender reputation management. Experience managing deliverability across multiple markets (India, GCC, SEA, Japan) and working with both local and global aggregators. Hands-on experience with SMS gateway platforms (Twilio, Route Mobile, Kaleyra, Gupshup, Infobip, MSG91, etc.). Familiarity with operator-level feedback mechanisms, DLR analysis, and traffic routing optimization. Understanding of SMS content regulations (TRAI DLT, CTIA, GDPR, PDPA, etc.) and campaign compliance management. Strong analytical skills with the ability to interpret data and translate insights into actionable deliverability improvements. Excellent troubleshooting, communication, and client management skills in high-pressure situations. Experience with multi-channel deliverability (SMS + WhatsApp + RCS). Prior exposure to carrier-level integrations or SMS platform operations.
We are seeking an experienced and strategic SMS Deliverabilty Mnaager to join our team. In this role, you will lead our SMS Deliverability Consulting practice, overseeing a team of deliverability consultants while defining and implementing SMS deliverability strategies for our enterprise clients.
Strategy & Consulting
- Act as the in-house expert on SMS deliverability, responsible for monitoring delivery rates, latency, and operator-level performance across key markets (India, Middle East, Japan, SEA).
- Partner with enterprise clients to design and execute SMS deliverability strategies that maximize reach and engagement while ensuring compliance with local telecom regulations.
- Stay ahead of carrier policy changes, DLT regulations, and global messaging standards to ensure consistent deliverability and throughput.
- Work cross-functionally with Customer Success, Product, and Engineering teams to define deliverability best practices and optimize messaging performance.
Deliverability Issue Resolution
Business Growth & Client Success
Cross-Functional Collaboration
What You’ll Bring
Bonus :
Disclaimer :
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
Create a job alert for this search
Urgent Manager • Bengaluru, Karnataka, India
Related jobs
- Promoted
Senior Manager - MES
Exide Energy Solutions LtdDevanahalli, Karnataka, India Exide Energy Solutions Limited (EESL) is one of the fastest growing companies who has vision to solve social issues regarding energy, environment, resource, etc with producing lithium-ion battery p...Show moreLast updated: 30+ days ago
- Promoted
- New!
Manager Service Delivery
ReSource ProBengaluru, Karnataka, India We are ReSource Pro Operational Solutions Private Limited, Bangalore.ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through ope...Show moreLast updated: 8 hours ago
- Promoted
Senior Service Delivery Manager
SLKBangalore Urban, Karnataka, India Senior Delivery Manager – Managed Services.We are seeking a seasoned Senior Delivery Manager with deep expertise in the BFSI vertical, particularly with US and European banking clients.The ideal ca...Show moreLast updated: 3 days ago
- Promoted
Guidewire Policycenter dveloper
PwC Acceleration Center IndiaBangalore Rural, Karnataka, India Minimum of 4 to 10 years of experience.Role : Policy Center Configuration developer.Willingness to work Second Shift (2 pm IST to 11 pm IST) to support US based clients.
Demonstrates abilities soluti...Show moreLast updated: 3 days ago
- Promoted
Manager, Service Delivery
ReSource ProBengaluru, Karnataka, India We are ReSource Pro Operational Solutions Private Limited, Bangalore.ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through ope...Show moreLast updated: 22 days ago
- Promoted
ServiceNow IRM
BCforwardBangalore Rural, Karnataka, India Greetings from BCforward INDIA TECHNOLOGIES PRIVATE LIMITED.High-Priority Hiring – ServiceNow IRM Engineer 🚨.Location : Gurgaon | Chennai | Bengaluru (Virtual).
Company : BCforward India Technologies...Show moreLast updated: 3 days ago
- Promoted
Field Sales Engineer
Hakke Industries Pvt LtdBangalore Rural, Karnataka, India We are seeking a dynamic and results-driven.The ideal candidate should possess strong technical knowledge in mechanical systems and a passion for sales and customer interaction.Identify and develop...Show moreLast updated: 3 days ago
- Promoted
RMS (Reliability Monitoring System) Technical Expert – OSAT
Tata ElectronicsKolar, Karnataka, India Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power manageme...Show moreLast updated: 26 days ago
- Promoted
Unit-Level Traceability Technical Expert – OSAT
Tata ElectronicsKolar, Karnataka, India Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power manageme...Show moreLast updated: 26 days ago
- Promoted
Telecom Delivery Manager
ConfidentialBengaluru / Bangalore, India We are seeking a highly skilled Delivery Manager with robust experience in cloud engineering, DevOps methodologies, and embedded systems within the Telecom sector.
The ideal candidate will be respon...Show moreLast updated: 27 days ago
- Promoted
Delivery Manager
Persistent SystemsBengaluru, Karnataka, India This Delivery Manager role requires a seasoned leader with strong domain expertise in a solid technical experience in Data & Analytics.
The candidate will drive delivery excellence, customer engagem...Show moreLast updated: 3 days ago
- Promoted
Delivery Leadership
QuantiphiBengaluru, India Role : Senior Engagement Manager / Delivery Leadership.Location : Mumbai / Bangalore (Hybrid).As a Delivery Leader, you will be responsible for heading and managing the P&L, delivery efforts and ensuin...Show moreLast updated: 16 days ago
- Promoted
Parts Manager
SATRACBangalore Rural, Karnataka, India To manage and oversee spare parts operations across all service locations in India, ensuring timely availability of parts, effective inventory management, vendor coordination, and process optimizat...Show moreLast updated: 3 days ago
- Promoted
Data Centre Infra Manager - Server
Exide Energy Solutions LtdBangalore Rural, Karnataka, India Exide Energy Solutions Limited.Subsidiary of Exide Industries Limited, leading battery manufacturing and distribution company in India with annual revenues of $1.
Exide Energy Solutions Limited is i...Show moreLast updated: 30+ days ago
- Promoted
SMS Deliverability Manager
Capillary TechnologiesBengaluru, Karnataka, India We are seeking an experienced and strategic SMS Deliverabilty Mnaager to join our team.In this role, you will lead our SMS Deliverability Consulting practice, overseeing a team of deliverability co...Show moreLast updated: 1 day ago
- Promoted
Delivery Leader
QuantiphiBengaluru, Karnataka, India Senior Engagement Manager (Delivery Leader - Nvidia Business Unit).As part of the core delivery team of Quantiphi, the Delivery Leader will be responsible for managing the delivery and execution of...Show moreLast updated: 3 days ago
- Promoted
Technical Delivery Manager
interface.aiBengaluru, Karnataka, India Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell / cross-sell.Our IVA is tran...Show moreLast updated: 13 days ago
- Promoted
Delivery Manager( Telecom)
ConfidentialBengaluru / Bangalore, India Delivery Manager - Telecom Projects.IT services provider specializing in cutting-edge IT solutions for diverse verticals like telecom, banking, healthcare, insurance & others.We enable telecom inno...Show moreLast updated: 27 days ago
- Promoted
Delivery Manager
DataWeaveBengaluru, Karnataka, India DataWeave provides Digital Shelf Analytics and Dynamic Pricing solutions that help digital commerce businesses grow their revenues and compete profitably.
Powered by AI, we aggregate and analyze bil...Show moreLast updated: 12 days ago
- Promoted
Delivery Head
SCIENTEBengaluru, Karnataka, India Make a difference and have a meaningful career.Sciente, a business technology consulting services firm, seeks a Delivery Leader to build and oversee an enterprise applications practice.Right candid...Show moreLast updated: 13 days ago