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Job description :

Job Title : Holiday Expert – Customized Tours / FIT

Location : Cochin, Trivandrum & Palakkad

Experience : Minimum 2 years in a similar role

Job Summary :

We are looking for an experienced and enthusiastic Holiday Expert – Customized Tours / FIT to join our team. The ideal candidate will be responsible for designing tailor-made travel itineraries, providing personalized travel solutions, and ensuring excellent customer satisfaction.

Key Responsibilities :

• Design and curate customized domestic and international holiday packages based on client preferences and budgets.
• Handle end-to-end tour planning, including itinerary creation, costing, hotel selection, and activity coordination.
• Communicate with clients to understand their travel needs and provide suitable travel options.
• Coordinate with suppliers, hotels, and local partners for smooth tour operations.
• Prepare quotations, respond to inquiries promptly, and follow up for closures.
• Ensure all bookings are accurate and confirmed within deadlines.
• Maintain strong product knowledge and stay updated on destinations, hotels, and travel trends.
• Provide exceptional customer service before, during, and after travel.

Requirements :

Minimum 2 years of experience in holiday planning, preferably in customized tours / FIT segment.

Strong communication and interpersonal skills.

Good knowledge of destinations, hotels, and tour operations.

Proficiency in MS Office and travel software tools.

Customer-oriented approach with attention to detail.

Ability to multitask and work under pressure.

Education :

Graduate in Travel & Tourism, Hospitality Management, or related field preferred.

Location :

Kochi

Trivandrum

Palakkad

Job Types : Full-time, Permanent

Benefits :

Cell phone reimbursement

Health insurance

Paid time off

Work Location : In person