Senior Business Specialist

XylemChennai, Tamil Nadu, India

16 days ago

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

POSITION REQUIREMENTS

FORMAL EDUCATION B.E Degree completion in IT / Computer Science stream.

TECHNICAL SKILLSET REQUIREMENTS

Senior Customer Support (U.S Customers) / Senior Technical Troubleshooting
Any CRM experience (Service Now MS Dynamics BMC Remedy)
SAP Basics - nice to have but not mandatory.
Batch Monitoring / Application Monitoring(nice to have but not mandatory)
Handling issues within 1- hour to Same Business Day priority

KNOWLEDGE & EXPERIENCE :

Excellent English communication skills and customer service skills required.

Likely to receive / perform 3-5 calls per shifts for establishing connectivity with products.

24 / 7 rotational shift basis with a shift change once every 2 months.

Should possess mailbox monitoring and handling skills.

Self-Motivated and independent worker when necessary to achieve high output results.

Strong communication skills via phone and email for interacting with staff colleagues customers and external third parties

Detail oriented individual who is a people person and has a positive attitude.

Ability to follow instructions but also has confidence in making suggestions to improve processes.

Preferred : (3 - 5 years of continuous work experience)

Technical Help Desk troubleshooting experience.

Global Customer Service Agent experience

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Required Experience :

Senior IC

Key Skills

Business Development,Sales Experience,B2B Sales,Presentation Skills,Time Management,Marketing,Cold Calling,Microsoft Powerpoint,Salesforce,Organization Design,Public Speaking,Lead Generation

Employment Type : Full-Time

Experience : years

Vacancy : 1

Create a job alert for this search

Senior Specialist • Chennai, Tamil Nadu, India