Marketing Manager

VOYA INDIA Overview

VOYA INDIA is a joint venture between U.S. financial services company Voya Financial and SLK, a software services company. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. VOYA INDIA leverages the expertise of both firms to deliver innovative solutions to Voya’s Retirement, Employee Benefits and Investment Management businesses.

More information is available at : -

Role Summary :

We are seeking a highly organized and proactive

Operations Manager

to support and optimize the day-to-day operations of our fast-paced, large-scale

creative team

• . This role ensures that all projects are completed on time, within scope, and meet the highest quality standards. The ideal candidate is a process-oriented problem-solver with exceptional communication skills, able to thrive in a high-velocity environment, interpret workflow data to find and implement operational efficiencies, and quickly resolve issues that could impact delivery or quality.

This role will work closely with US marketing leaders while monitoring timelines, deliverables, and capacity to ensure smooth project flow and manage expectations across teams. We will rely on this role to effectively

manage, and motivate creative talent by setting clear performance expectations, providing regular feedback, and fostering a high-performing, collaborative team culture that supports both individual growth and team success. The ideal candidate brings deep experience in creative marketing, process optimization, stakeholder management, and cross-cultural collaboration.

Key Responsibilities :

Creative Team Leadership

Manage and mentor a team of graphic designers, visual designers, motion graphics artists, video editors, HTML developers, and production artists.

Oversee resource allocation, workload balancing, and performance development.

Foster a collaborative and high-performance team culture.

Project & Stakeholder Management

Act as the primary liaison between India and US teams for design asset execution.

Manage timelines, budgets, and stakeholder expectations across business lines

Lead weekly / daily syncs to ensure alignment and resolve blockers.

Project Oversight, Process Optimization & Workflow Management

Oversee the execution of creative projects, ensuring timely delivery, adherence to specifications, and alignment with brand and quality standards.

Design, implement, and maintain scalable processes and operational systems that improve team productivity and output consistency. Audit existing processes and identify areas of inefficiency or bottlenecks.

Partner with project requesters, creative leads, and stakeholders to scope, prioritize, and assign work effectively.

Establish checkpoints and feedback loops to maintain high quality without sacrificing speed.

Issue Resolution & Reporting

Report on key performance metrics such as turnaround times, quality benchmarks, and resource utilization to identify trends and inform decision making.

Proactively identify and resolve operational roadblocks or conflicts impacting project flow or quality, while ensuring we are maintaining SLAs for various content types (e.g., newsletters, social media posts, videos, brochures)

Serve as the escalation point for workflow-related issues, ensuring resolution with minimal disruption.

Communication & Coordination

Act as a liaison between the creative team and marketing operations departments to ensure alignment and clarity on project requirements and timelines.

Facilitate regular status updates, post-mortems, and operational meetings to improve team collaboration and performance.

Quality Assurance

Work closely with creative and operations team to ensure all deliverables meet internal and external standards.

Establish checkpoints and feedback loops to maintain high quality without sacrificing speed.

Review and approve final artifacts as needed for brand compliance and quality

Qualifications & Skills :

10–15 years of experience in brand, marketing operations, or creative project management.

Proven experience managing cross-functional creative teams and vendors, and collaborating with marketing teams

Strong understanding of brand strategy, campaign execution, and creative production.

Excellent communication and stakeholder management skills.

Effectively manage, and motivate creative talent

by setting clear performance expectations, providing regular feedback, and fostering a high-performing, collaborative team culture that supports both individual growth and team success.

Experience working with global teams and navigating time zone differences.

Familiarity with creative tools, production process (design, video, copywriting, etc.) and production platforms (Adobe Creative Suite, Figma, After Effects, HTML / CSS, etc.).

Proven success optimizing workflows and leading process improvements in a fast-paced, high-output setting.

Strong knowledge of project management methodologies and tools (e.g., Asana, Wrike, Monday.com, Trello).

Excellent organizational and time management skills; ability to manage multiple priorities under pressure.

Detail-oriented, solutions-focused, and comfortable navigating ambiguity.

PMP or equivalent certification is a plus.

Preferred Attributes :

Ability to thrive in a fast-paced, matrixed environment.

Strong analytical and problem-solving skills.

Passion for storytelling and visual communication.

Experience in managing vendor relationships and external agencies.

What Success Looks Like :

Creative projects consistently delivered on time and meet or exceed quality expectations.

A noticeable improvement in workflow efficiency and team productivity.

Faster issue resolution and fewer production bottlenecks, clearer communication across departments, and higher team satisfaction.

Scalable systems in place that grow with the creative team’s needs.