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Sr Quality Analyst / / International BPO / / Voice Process

ConfidentialBengaluru / Bangalore, India

9 days ago

Job description

Leading BPO in Bangalore

Role - Sr Quality Analyst

International Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

CTC Upto 6.5LPA

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews

WORK FROM OFFICE

Education- Graduate / Under Graduate

Experience required-

2years + Experience as a Quality Analyst in International Voice Process in International BPO
Strongly worked on QUALITY Matrices
Excellent transactional quality domain knowledge
Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

Drive continuous improvement for Transaction Quality and Delivery

Manage claim Quality & Client related KPIs

Evaluate effectiveness of TQ interventions

Strengthen Quality management processes / framework to improve quality delivery

Accurately capture SLA / SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client&aposs expectations

Generate and implement out of the box ideas and Process improvement initiatives in the account

Drive Process control & Compliance in addition to managing the audit requirements

Ensure that huddle, feedback and refresher processes are in place and are followed efficiently

Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations / misses highlighted

Interested candidates can mail their cv at [HIDDEN TEXT] or call / WTS Up at 8467054123

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Skills Required

Fmea, COPC

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Quality • Bengaluru / Bangalore, India