Senior Officer - IT

Experience - 8 to 9 Years

Qualification - Bachelor’s degree in information technology / Computer Science / Engineering, or related field.

Responsibilities

Gather, validate, and document user requirements for SAP enhancements, reports, and additional developments.

Provide functional support in SAP SD, PP, MM module, with working knowledge of QM and FICO integration points.

Ensure effective handling of SAP Change Request life cycle – from requirement gathering, testing in DEV / Quality, to deployment in Production.

Support SAP Master Data Management (MDM) uploads with accuracy and timeliness.

Collaborate with SAP support partners for incident resolution, upgrades, and enhancements.

Coordinate with functional leads (MM, QM, SD, PP, FICO, Finance, Logistics, Marketing, Projects) to ensure smooth business process operations.

Perform Unit Testing / Integration Testing / UAT coordination before moving changes to production environment.

Act as Project Coordinator for cross-functional SAP-related initiatives, ensuring timely execution and stakeholder alignment.

Maintain compliance with pharmaceutical IT regulations (Data Integrity, GxP, Audit Trail, Validation).

Prepare and maintain documentation (Change Requests, Test Scripts, SOPs, Training materials).

Conduct end-user training sessions and provide ongoing support for SAP-related issues.

Proactively identify process gaps, suggest improvements, and work on continuous improvement initiatives.

Ensure adherence to IT Governance, Change Management, and Audit standards.

DESIRED SKILLS

SAP certification(s) in MM / SD / PP / QM / FICO or S / 4HANA preferred.

Good understanding of inter-module integration and SAP landscape (DEV, QAS, PRD).

Knowledge of GxP, GMP, Data Integrity, 21 CFR Part 11, EU Annex 11 compliance requirements.

Hands-on experience with project coordination, testing (Unit, Integration, UAT), and documentation (SOPs, CRs, Test Scripts).

Strong analytical and problem-solving skills with attention to detail.

Excellent communication, stakeholder management, and end-user training skills.

Ability to handle multiple priorities under strict timelines while ensuring compliance and quality.