Multilingual IT Service Desk Engineer (L0 / L1 Support)
TECEZErajahmundry, andhra pradesh, in26 days ago
Job descriptionProficiency in one or more of the following languages : Bahasa (Indonesian) Filipino (Tagalog / Philippines) Mandarin Chinese Strong verbal and written communication skills in English . 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support . Hands-on knowledge of operating systems (Windows / Mac / Linux), networking basics, and enterprise applications. Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira). Ability to follow standard operating procedures and escalate complex issues to higher-level teams. Strong customer service orientation and problem-solving mindset. ITIL Foundation certification or equivalent exposure to ITSM processes. Experience supporting global customers in a multilingual service desk environment. Flexibility to work in 24x7 rotational shifts as required. Flexible – Team can be based in India or outside India (as per language availability and business requirements).
Title : Multilingual IT Service Desk Engineer (L0 / L1 Support)
Location : Remote
Key Responsibilities
- Customer Call Handling : Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.
- Initial Troubleshooting : Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications.
- Task Execution : Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains.
- System Maintenance : Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools.
- Backup & Restore Operations : Monitor backup systems, resolve issues, and fulfill customer data restoration requests.
- Remote Resolution : Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary.
- Vendor & ISP Coordination : Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control.
Required Skills & Qualifications
Preferred Qualifications
Location
Create a job alert for this search
Service Desk Engineer • rajahmundry, andhra pradesh, in
Related jobs
- Promoted
Linux Engineer
RecroRajahmundry, IN As a Senior Software Engineer at Nasuni, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : .
Collaborating on requirements analysis, architecture ...Show moreLast updated: 11 days ago
- Promoted
Service Desk Specialist
Sharp BrainsRajahmundry, IN Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
Provide first-line support for network incidents an...Show moreLast updated: 21 days ago
- Promoted
DevOps / Platform Engineer
iVedha Inc.Rajahmundry, IN Hiring a seasoned DevOps / Platform Engineer to drive automation, platform reliability, and robust.Design, deploy, and manage CI / CD pipelines and infrastructure automation, leveraging AI for.Implemen...Show moreLast updated: 30+ days ago
- Promoted
L3 Server Engineer – Major Incident Management
Nextbridge IT SolutionsRajahmundry, IN Nextbridge IT Solutions is a US-based IT solution firm specializing in connecting exceptional talent with organizations driving transformation in infrastructure, cloud, and emerging technologies.We...Show moreLast updated: 30+ days ago
- Promoted
Linux System Administrator
Newfold DigitalRajahmundry, IN Role : Senior Hosting Product Specialist.Newfold Digital is a leading web technology company serving nearly 7 million customers globally.
Endurance Web Presence and Web.Group, Newfold’s mission is t...Show moreLast updated: 30+ days ago
- Promoted
Support Engineer
Mindteckrajahmundry, andhra pradesh, in Job Opportunity : L2 Support Engineer (Multiple Positions).Start Date : ASAP (within 2–3 weeks).We are hiring L2 Support Engineers to join our dynamic IT team.
Junior Engineers : 2–3 years of experienc...Show moreLast updated: 2 days ago
- Promoted
VOIP Support Engineer
clientRajahmundry, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Linux System Administrator (AWS Specialist)
MGT-COMMERCE GmbHRajahmundry, IN Do you live and breathe Linux? Do you enjoy building and managing servers in the cloud?.Linux-focused System Administrator.
AWS infrastructure and keep systems running at peak performance.Setting up...Show moreLast updated: 30+ days ago
- Promoted
Senior DevOps / Platform Engineer (Contract)
nineDots.ioRajahmundry, IN Senior DevOps / Platform Engineer (Contract) – FinTech.Help build and scale backend infrastructure for a financial services platform in the Middle East.
You’ll join a team working to strengthen AWS ar...Show moreLast updated: 30+ days ago
- Promoted
CyberArk Engineer
Next VenturesRajahmundry, IN Job Opportunity : CyberArk Engineer.Contract / Permanent / Fixed Term.Privileged Access Management (PAM) implementations using CyberArk technologies.
CyberArk Core-PAS, AAM, PTA, HTML5 Gateway.AUTOIT...Show moreLast updated: 11 days ago
- Promoted
Technical Service Engineer
SOFARRajahmundry, IN Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers.The individual should be ...Show moreLast updated: 30+ days ago
- Promoted
Help Desk Engineer – L1
Razileansrajahmundry, andhra pradesh, in Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation.
We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago
- Promoted
Senior Kubernetes Platform Engineer
People Prime WorldwideRajahmundry, IN Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide.Our Engineering First approach ensures we can execute all ideas and creatively ...Show moreLast updated: 30+ days ago
- Promoted
Android Systems Developer
SearchlookRajahmundry, IN Building infrastructure to remotely manage 100+ Android devices for our scraping operations.Need someone who can build an Android agent app that : .
Maintains persistent WebSocket connections to our c...Show moreLast updated: 2 days ago
- Promoted
L1 Support Engineer
SaasAntrajahmundry, andhra pradesh, in The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 11 days ago
- Promoted
Principal Protocol_ Kubernetes
RecroRajahmundry, IN As a Principal Software Engineer - Protocols, you will play a key role in enhancing our cloud-scale NAS platform.Your responsibilities will include : .
Participate and lead requirements analysis, arch...Show moreLast updated: 10 days ago
- Promoted
Resident Engineer – Kubernetes & Portworx
CMK Resources, Inc.Rajahmundry, IN CMK Resources Resident Engineer – Kubernetes & Portworx.Remote - based in India working U.EST standard time business hours.
compensation expectation of up to 30 lakhs per annum depending on experie...Show moreLast updated: 30+ days ago
- Promoted
Desktop Engineer
NAZZTECRajahmundry, IN IT Support / Desktop & End-User Support Engineer.Kamba (near Kalyan), Mumbai, Maharashtra.We are seeking a motivated and detail-oriented.
IT Support / Desktop & End-User Support Engineer.The ideal c...Show moreLast updated: 11 days ago