Java Full-Stack Incident and Defect Management Specialist

Incident Management - Acknowledge incidents, resolve known, documented incidents, and escalate to appropriate teams

2 Defect Management - Analysis and resolution of defects assigned. Engage RTB / FTE / CTB / Vendor / Upstream teams as required for distribution of defects

3 Vendor Product Changes / Upgrades - work with CTB, TIS & Vendor teams for planning & implementing the changes / upgrades

4 Release / Change management - activities and support as needed limited to known, documented tasks

• 5 Knowledge Management - update KEDB, runbooks, confluence documentation;
• cross train the team;

arrange proactive knowledge transfer sessions from CTB teams for new applications / new initiatives to RTB team

6 Attention to detail, Desire and ability to work in a multi-distributed team environment

7 Ability to excel in a short timeframe under short sprints

8 Strong communication and presentation skills