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Service Project Manager

Service Project Manager

Live ConnectionsGuntur, IN
2 days ago
Job description

Service Delivery Manager (Life Sciences Domain)

Please share me only if your match the requirement others stay away!

Hiring : Service Delivery Manager (Life Sciences Domain)

Location : Chennai

Experience : 12–18 Years

Notice Period : Immediate to 30 Days

Role Overview

We are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations , specifically across Manufacturing (MES) and Quality (QMS / GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications — ensuring compliance, stability, and operational excellence.

Key Responsibilities

  • Service & Team Leadership :
  • Lead and manage a shift-based L2 / L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR).
  • Operational Management :
  • Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices.
  • Ensure adherence to defined SLAs, KPIs, and continuous operational improvement.
  • Stakeholder & Vendor Collaboration :
  • Serve as the primary escalation and communication point for clients, business partners, and vendors.
  • Oversee service performance reviews and drive accountability.
  • Compliance & GxP Oversight :
  • Ensure all operations and deployments comply with GxP, audit, and validation requirements.
  • Review and maintain system validation and SOP documentation.
  • Continuous Improvement :
  • Identify recurring issues and implement automation or process enhancements for service optimization.

Required Skills & Experience

  • Experience : 12–18 years in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments.
  • Applications Exposure : MES (e.g., PAS-X, Rockwell, POMS ) and QMS (e.g., TrackWise, Veeva QualityDocs ).
  • Regulatory Understanding : Hands-on experience working in GxP-regulated systems and validated environments.
  • Certifications : ITIL v4 (preferred).
  • Domain : Life Sciences background is mandatory for this role.

    • Nice to Have

  • Experience in Pharma Manufacturing processes .
  • Familiarity with automation, analytics, or AI-led support tools for application management.

    • Work Schedule

  • Shift-based (24x7 support model) – Flexibility for global operations required.

    • Mail your update profile to victorpaul@livecjobs.com

    With Regards,

    Victor

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