Senior ATAC Support Engineer

Description :

Position : Sr. ATAC-Support Engineer

Exp : 5-12 Yrs

Job location : Bangalore, Pune and Chennai

Mode of interview 1st Round Virtual and 2nd or Final round is F2F in Harman Whitefield campus office.

Communication : Excellent

Job location : Whitefield ITPL office.

Mandatory Skills :

Linux

Networking

BGP

SNMP

Netflow

NetScout

Arbor

Advanced Networking Skills : - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required.

Networking skills should include :

a. TCP / IP fundamentals

b. IP subnetting and supernetting and hierarchical routing principles

c. Routing protocol operation (BGP)

d. Routing policies at BGP peering points

e. VPNs and the associated tunneling technologies (GRE / IP. L2TP, MPLS, etc.)

f. Hands-on configuration and operational knowledge of Cisco and Juniper routers

g. Hands-on Understanding and knowledge of Netflow, SNMP

Security skills : - DDOS, IPS, IDS, Threat detection and mitigation

Operating systems : - Basic to Intermediate knowledge of Linux

Database : Basic to Intermediate knowledge of database - postgres, sqlite.

Good to have : Scripting - shell and / or high level languages (Python, Perl, Php)

Other :

• Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
• Outstanding customer service and advanced written and verbal communications skills.

Key Responsibilities :

• Issue Resolution : Investigate, diagnose, and resolve complex technical hardware, software, and network issues reported by customers or internal monitoring systems.
• Advanced Troubleshooting : Perform in-depth analysis, including log analysis and debugging, to identify the root cause of production errors and system malfunctions.
• System Maintenance and Monitoring : Monitor the health and performance of critical systems (e.g., 5G core networks, Nokia Core products like NDS, UDM, HSS, HLR, PCF), apply patches, and implement upgrades to ensure optimal functionality.
• Documentation : Create and maintain detailed technical documentation, knowledge base articles, and incident reports to facilitate future troubleshooting and knowledge transfer.
• Collaboration and Escalation : Coordinate with cross-functional teams, including L3 engineering, QA, and product development, to resolve unresolved or product-level bugs.
• Customer Interaction : Communicate effectively with customers via phone, email, or chat, providing clear, step-by-step guidance and managing expectations to ensure high customer satisfaction.
• On-Call Support : Participate in on-call rotations to provide support for high-priority or after-hours incidents as needed.

(ref : hirist.tech)