Head of Post Production

One of our top clients is seeking the following role.

Job Summary : We are seeking a dynamic and experienced professional to lead the Production Management function. This role will oversee application engineering, production support, and incident / problem management, while ensuring smooth operations across business-critical applications. The ideal candidate should have strong technical expertise, strategic thinking, solutioning capability, and a collaborative approach to work with cross-functional teams and global stakeholders.

Key Responsibilities :

• End-to-End Production Ownership : Own and manage the production environment of enterprise applications with a focus on stability, performance, and scalability.
• Application Engineering Oversight : Collaborate with engineering teams to ensure high availability and reliability of applications. Drive continuous improvement, automation, and performance tuning.
• Production Support & Incident Management : Lead 24x7 production support operations. Define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.
• Solutioning & Technical Leadership : Provide direction on technical solutions, architecture decisions, and process improvements. Evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.
• Stakeholder Management : Build strong relationships with internal business units, clients, and external partners. Act as the single point of contact for production-related issues and communications.
• Cross-Functional Collaboration : Work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.
• Risk & Compliance : Ensure production environments adhere to all compliance, audit, and security standards. Mitigate operational risks through proactive monitoring and controls.
• Team Leadership : Manage and mentor a high-performing team of production engineers and support analysts. Foster a culture of accountability, agility, and continuous learning.

Qualifications & Skills :

Preferred Certifications :

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Skills Required

Monitoring Tools, Itil Framework, Appdynamics, Dynatrace, Splunk, Automation, Azure, Aws