Senior Technical Marketing Engineer

Our Mission

At Palo Alto Networks® everything starts and ends with our mission :

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

Palo Alto Networks is building a world-class product management organization and continues to look for top-notch technical marketing engineers to expand the team. As a Technical Marketing Engineer at Palo Alto Networks, you will play a key role in providing detailed technical information to our partners, customers, and our employees.

In this role, you will work with cutting edge technology, redefining the future of network security. The individual will help develop and run performance tests, manage betas for new products, consult with customers on complex deployments, develop and deliver technical training for Systems Engineers and document technical concepts to educate our employees and customer base.

You are a self-starter, keen to learn and experiment with new technologies. You work well independently and excel at identifying the potential sales needs of our clients and shaping the direction of the company’s products. You aren't afraid of ambiguity - instead, you like the challenge of defining new products as they come to market.

Your Impact

Build out and manage lab environments and demo systems to replicate customer environments and real-world simulations

Help customers, channel partners, and system engineers with product related questions and hands-on technical training

Engage customers in EBC and lead for technologies of your responsibility

Develop technical content including tech notes, publications, solution guides, white papers, and webinars

Update field teams on new features e.g. presenting in Sales and SE enablements

Continues monitoring the performance of new releases after they are available

Drive the success of customer trials by assisting beta customers with understanding and configuring new product capabilities

Collaborate with Product Management to provide feedback for future product enhancements.

Review PRDs and engineering specs and provide feedback

Develop and deliver high-reaching positioning strategies and answer specific questions relative to the product area

Work with the Documentation team to provide relevant content and validate those.

Act as the lead technical expert and consultant for SD-WAN offerings, encompassing routing, security, and cloud-managed networking functionalities

Collaborate with a virtual team on initiatives across functions e.g. to investigate and resolve customer issues, and to gather feature requests

Drive partners and customer enablement on advanced SD-WAN concepts, including IPv6 adoption, routing protocols (BGP, OSPF), security features, and cloud integration

Qualifications

Your Experience

BS / MS in computer science field or equivalent experience or equivalent military experience required

Prior experience delivering technical product training, producing technical collaterals, and presenting to customers

Strong knowledge of SD-WAN architectures, routing protocols (BGP, OSPF, EIGRP), IP addressing (IPv4 / IPv6), and network security technologies (firewalls, VPN, IPSec).

Proven experience in technical support, product testing, or QA is a plus.

Strong desire to learn and experiment with new technologies

Experience to setup lab environment and create custom demos simulating customer environments

Knowledge in building and maintaining POC & Demo environments

Excellent written and verbal communication skills with strong presentation skills and trade show experience

Self-starter with excellent project organization skills, ability to drive complex projects with high levels of detail and hit deadlines

Ability to manage multiple tasks and projects simultaneously

Strong customer advocacy skills and experience, ability to work in difficult customer situations

Excellent people skills, team player & collaboration mentality

Additional Information

The Team

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple : we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.