NOC Engineer

Role & responsibilities

MUST be handling CALLS / Conversations with either US / UK Clients or coordination with OnSite teams. (US Accent / Neutral UK Accent).

Responsibilities :

• Manage and maintain the Clients Monitoring Systems for On-premises entities like Servers, Network endpoints and other Infrastructure
• Monitoring and support experience on any one of the Cloud environments such as AWS, Azure or GCP
• Hands on experience using monitoring tools such as Zabbix, Cloud Watch, Azure Monitor etc.
• Preferred basic knowledge and experience on Cloud environments.
• Alerts and events Management via monitoring tools like Solar Winds, Cacti, Azure Monitor, SCOM, Cisco UCS, Control Up, Citrix Director , Tripwire, LogRhythm, Dynatrace and Splunk.
• Good knowledge on using ServiceNow for ticketing and Incident Management.
• Incident Management & Triaging based on SOPs & documented procedures.
• Critical & Major incident handling and management
• Backup & DB jobs monitoring
• Performance & availability monitoring
• Escalation of incidents to Fisher L2 and other teams
• Basic triage based on SOPs & Documented procedures.
• Categorize critical levels for incidents and service requests
• Participate in change management & Maintenance work
• Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly about Clients architecture and platforms.
• Tier 1 Support for co-location, customer backup network and ISP services.
• Participate in a 24x7 call-out rotation including Weekend support.
• Montor the AD with Quest Active Directory Monitoring.
• Patching Services
• Support the patching activities required, including standard & emergency patching.
• Use SCCM / Intune and Ivanti Patch / Vulnerability Management tools for patching.
• Patching of servers and desktops may require troubleshooting (failure percentage) and the SLAs for troubleshooting patches will be on best effort.
• Backup Support
• Monitor backup jobs using Veeam tool.
• Perform basic triage for failed backup jobs and follow defined procedures.

Preferred candidate profile

Role :   Network (Support) Engineer

Industry Type :   IT Services & Consulting

Department :   Engineering - Hardware & Networks

Employment Type :   Full Time, Permanent

Role Category :   IT Network

Education

UG :   Any Graduate

Skills Required

Solarwinds, F5, Noc, Network Monitoring, Load Balancing, Routing, Cisco Switches