Customer Support Executive

REMOTE

Customer Support Executive

ARDEM Data Services Private Limited

UNIT No B-1 / 5th Floor 504 & 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow – 226010, India

Telephone : 915.130.3150

Email : [HIDDEN TEXT]

Location : Remote (Work from Home)

Shift : Night Shift (7 : 00 PM – 4 : 00 AM IST)

Expected Start Date : November-Week 1

Experience Required : 3-4 Years

Gender : Female Candidates Only

Availability : Immediate Joiners Preferred

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ARDEM is looking for a Customer Support Executive to join our growing remote team. In this role, you will interact with US-based clients, handle customer inquiries, manage utility account setups, coordinate with vendors, and support accounting collection and fund detail management. The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone and email in a professional and courteous manner.
• Resolve issues efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, feedback, and service updates.
• Maintain accurate records of all customer interactions in the CRM system.
• Update clients in real time via email regarding the current status of each request.
• Communicate professionally with US clients and internal stakeholders.
• Manage utility account setup and ensure accurate information entry.
• Contact vendors to collect, verify, and maintain required documentation.
• Proactively take action on vendor accounts and notify clients of any observed issues.
• Assist in accounting collection and fund tracking activities.
• Handle client queries promptly while ensuring confidentiality and accuracy.
• Contact clients via teams, email, or in-person (as applicable) to discuss overdue accounts.
• Negotiate payment arrangements and provide debt resolution solutions.
• Maintain detailed records of all collection activities and communications.
• Monitor account status and follow up on payment plans.
• Prepare and send collection letters or legal notices as necessary.
• Collaborate with internal departments to resolve customer issues affecting payment.

Requirements

Required Skills And Qualifications

Additional Requirements

This opportunity enhances your work-life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements :

This is an exciting opportunity to play a pivotal role in strengthening the security foundation of a dynamic US-based BPO . You will have the autonomy to drive significant change and see the direct impact of your work. For a high-performing individual, this contract serves as a direct pipeline to a long-term career with our growing security team, offering stability and continued professional development.

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company serving clients across the USA and Canada for over 20 years. We are passionate about innovation, efficiency, and excellence — continuously improving our solutions to deliver measurable value to our clients. Join us and be part of a team transforming the future of business process outsourcing.

NOTE!

ARDEM will never ask for any personal information or banking information during the hiring process for any data entry / processing type of work. If you are contacted by any party claiming to represent ARDEM Incorporated offering work from home jobs – this is fraud. Please disregard and refer to ARDEM's Careers page for all open job positions. We apologize for any inconvenience caused by such acts.

Skills Required

CRM Tools, Netsuite, Microsoft Excel, Sap Business One