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(07 / 10 / 2025) Scheduler (WFM)

(07 / 10 / 2025) Scheduler (WFM)

Aptino, Inc.India
21 days ago
Job description

Position : Scheduler

Location : Pune, MH OR Gurgaon, HR (work from office)

  • Develop and maintain accurate schedules for employees based on forecasted workload, business needs, and employee availability.
  • Adjust schedules to accommodate changes such as unexpected absences, fluctuations in demand, and special events.

1. Forecasting and Analysis :

  • Utilize historical data, trends, and forecasting tools to predict staffing needs.
  • Analyze and monitor real-time and historical data to make proactive scheduling adjustments.

    • 1. Service Level Management :

  • Ensure that schedules are designed to meet service level agreements (SLAs) and performance targets.
  • Monitor adherence to schedules and report on key metrics like occupancy, utilization, and shrinkage.

    • 1. Communication :

  • Communicate schedule changes, updates, and adjustments to employees and management in a timely manner.
  • Collaborate with team leaders and management to address staffing issues, training needs, and other operational concerns.

    • 1. Optimization :

  • Identify opportunities for optimization in scheduling processes, including shift swaps, overtime management, and break scheduling.
  • Propose and implement solutions to improve efficiency, reduce costs, and enhance employee satisfaction.

    • 1. Reporting :

  • Prepare and distribute regular reports on staffing, schedule adherence, forecast accuracy, and performance metrics.
  • Provide insights and recommendations based on data analysis to improve scheduling practices.

    • 1. Tool and System Management :

  • Use WFM tools and software (such as NICE, Verint, or Genesys) to build schedules, monitor adherence, and track performance.
  • Maintain the integrity of data in WFM systems by ensuring accurate input and timely updates.

    • 1. Compliance :

  • Ensure compliance with labor laws, company policies, and union agreements when creating and managing schedules.
  • Handle leave management, including vacation requests, sick leave, and other time-off requests, in accordance with policies.

    • 1. Training and Development :

  • Provide training and guidance to new employees on scheduling practices and WFM tools.
  • Keep up to date with industry trends and best practices in workforce management.

    • Skills Required :

  • Proficiency in WFM software (e.g., NICE, Verint, Genesys).
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Attention to detail and organizational skills.
  • Basic knowledge of labor laws and regulations.
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    Scheduler • India