Principal EUC Engineer – Enterprise Technology

SO, WHAT'S THE STORY?

We are on an exciting journey to drive impactful change within our Enterprise Technology team. As part of a global fashion retailer, quality is of paramount importance. This is your opportunity to join our dynamic End User Services team and provide Subject Matter Expertise across the entire End User Technology stack. You will be responsible for maintaining, improving, and ensuring the smooth running of the Dr Martens Desktop and Mobile estate. You will help to implement the EUS strategy and where required, take the lead in designing and developing solutions, improving our processes, and providing guidance & communications in line with industry best practice.

THE GIG

As a Principal End User Computing Engineer in our Enterprise Technology team, you will :

• Organised, proactive, and embody our Dr Martens culture. You will work together with Dr Martens global technology colleagues across our Corporate, Manufacturing and Retail functions.
• The point of escalation for resolving the more complex issues arising in the EUC environment. You will also play a key role in delivering some of our exciting projects.
• Share knowledge and help to develop the technical capabilities of our junior team members
• Manage and support all aspects of our desktop & mobile device estate
• Create and maintain documentation and training material to be used by regional support teams.
• Work proactively with 3rd party suppliers to resolve issues and ensure high levels of service.
• Build relationships with key staff across IT and the wider business to maintain effectiveness and relevance in role.
• Drive continuous process efficiencies and improvements across the environment. You will be proactive in identifying ways to improve user experience and the overall security posture of the desktop and mobile estate.
• Take the lead and deliver key initiatives.

THE STUFF THAT SETS YOU APART

Must-Have Experience :

Technical Skills :

Deep knowledge and experience of EUC technologies such as :

Education :

We live and breathe Rebellious Self Expression at Dr. Martens, and there are 3 core values at the heart of it. They never stand alone but work together as a balancing act of rights and responsibilities to support how we work together at DMs. BE YOURSELF . ACT COURAGEOUSLY . SHOW YOU CARE .

At DM your technical capability will go hand in hand with the below :