End-User Computing Support Engineer

Project Description :

Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity

Responsibilities :

• Troubleshooting : Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.
• DEX Expertise : Utilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.
• Automation : Develop and implement automation scripts to streamline desktop management tasks.
• Collaboration : Work closely with other IT teams to ensure seamless integration and support of desktop systems.
• User Support : Provide expert-level support to end-users, addressing their technical concerns and training them on best practices
• Shift : 2 : 30pm (IST) - 11 : 30 PM IST

Mandatory Skills Description :

The candidate needs to be in a L2 or L3 role currently.

The candidate ideally will have experience in a product like SysTrack or NexThink.