RevOps Support Specialist

Overview

We are looking for a detail-oriented and customer-centric RevOps Support Specialist to provide day-to-day support for our Go-To-Market (GTM) teams across Sales, Marketing, and Customer Success. This role ensures smooth operations within our Revenue Tech stack, primarily Salesforce and integrated tools, by resolving user issues, driving adoption, and supporting scalable processes that enable revenue growth. Experience in the background screening industry and a strong understanding of RevOps principles are highly preferred.

Responsibilities

• Act as the frontline support for GTM teams using Salesforce and related RevOps tools (., , SalesLoft, Conga CLM, ZoomInfo).
• Resolve system issues, data discrepancies, and access-related questions quickly and effectively.
• Partner with RevOps leadership to identify and resolve friction points impacting pipeline visibility, lead flow, deal progression, and client onboarding.
• Provide responsive and proactive user support, training, and documentation to drive adoption and self-sufficiency.
• Support the execution of RevOps initiatives by helping maintain clean data, enforcing processes, and ensuring tool alignment with GTM strategy.
• Collaborate cross-functionally with IT and Operations teams to escalate and resolve technical issues as needed.
• Assist with user setup, permission management, and role-based configurations.
• Participate in testing and rollouts of new features, enhancements, and integrations across the Revenue Tech stack.
• Track support requests and contribute to continuous improvement efforts using feedback and usage trends.

Qualifications

What do we offer