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Servicenow Developer

Servicenow Developer

ConfidentialGurgaon / Gurugram, Mumbai, Indore
9 days ago
Job description

Key Responsibilities

CMDB Management

  • Maintain and update the CMDB within ServiceNow, ensuring data accuracy, completeness, and compliance with company policies.
  • Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.
  • Collaborate with IT teams to ensure all CIs are accurately recorded and updated.

Data Integrity & Quality

  • Perform regular audits to ensure CMDB data integrity and quality.
  • Identify and rectify data discrepancies and inaccuracies.
  • Develop and enforce data quality standards and processes.

    • Process Development & Improvement

  • Design and implement configuration management processes and workflows to improve efficiency.
  • Gather requirements from stakeholders and translate into effective CMDB solutions.
  • Continuously monitor and enhance CMDB processes aligning with industry best practices.

    • Integration & Automation

  • Integrate CMDB with other IT systems and ServiceNow modules like Incident, Change, and Problem Management.
  • Develop and maintain scripts, workflows, and tools to automate CMDB tasks.
  • Collaborate with IT operations to ensure seamless system integration.

    • Reporting & Analytics

  • Generate reports and dashboards reflecting CMDB health and status.
  • Analyze data to identify trends, issues, and opportunities for improvement.
  • Provide regular updates and insights to management and stakeholders.

    • Training & Support

  • Train IT staff and stakeholders on CMDB processes and best practices.
  • Serve as the subject matter expert (SME) for CMDB-related queries and support.

    • Skills Required

    Configuration Management, Itil, discovery, Asset Management, Javascript

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    Servicenow Developer • Gurgaon / Gurugram, Mumbai, Indore