Technical Support Engineer - Global IT & Product Support (Fully Remote)SkillsCapital • amritsar, punjab, in
Technical Support Engineer - Global IT & Product Support (Fully Remote)
SkillsCapital • amritsar, punjab, in
16 hours ago
Job type
- Remote
Job descriptionSaaS Product Support Engineer Cloud Support Engineer Network Support Engineer Desktop Support Engineer (Remote) Type : Independent Freelance Consultant Location : 100% Remote Duration : 6–12 month contract (extendable to multi-year projects) Start Date : Immediate or within the next few weeks Clients : SaaS companies, global IT teams, and enterprise support organizations Respond to incoming support requests, troubleshoot issues, and provide timely solutions. Diagnose technical problems related to software, systems, networks, or cloud services. Work with internal engineering and product teams to resolve escalated issues. Manage tickets, update status, and document solutions in the support platform. Assist users with configuration, setup, installation, and environment troubleshooting. Perform root cause analysis for recurring issues and propose long-term fixes. Support system monitoring, alerts, incident management, and SLA compliance. Provide clear communication, user guidance, and follow-ups with global customers. Participate in knowledge base creation and continuous improvement of support processes. Minimum 1–3 years of experience in Technical Support, IT Support, or Application Support. Strong troubleshooting skills across software, systems, or network environments. Experience with ticketing tools (ServiceNow, JIRA, Zendesk, Freshdesk, etc.). Basic understanding of OS (Windows / Mac / Linux) and networking fundamentals. Ability to communicate clearly with international users and technical teams. Comfortable working in remote distributed environments. Experience supporting cloud platforms (AWS, Azure, or GCP). Familiarity with SQL for basic data validation and debugging. Exposure to APIs, log analysis, and monitoring tools. Basic scripting knowledge (Bash, PowerShell, Python) is a plus. Understanding of ITIL processes (incident, problem, change management). Prior experience supporting SaaS products or web applications. High-volume technical support roles across global organizations. Multiple openings with rapid onboarding. Fully remote and flexible working hours. Long-term freelance opportunities with consistent workload. Work directly with product, engineering, and global IT teams. Send your CV to Careers@SkillsCapital.io
We are hiring multiple Technical Support Engineers to support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.
Open Roles (Multiple Positions)
We are recruiting across core and specialized support functions :
Core Support Roles
- Technical Support Engineer
- Application Support Engineer
- L1 / L2 Support Engineer
- IT Support Specialist
Specialized Support Roles
If you have strong technical problem-solving skills, we encourage you to apply.
Engagement Details
Key Responsibilities
Minimum Qualifications
Preferred Skills
Why Join This Opportunity
How to Apply
Create a job alert for this search
Technical Support Engineer • amritsar, punjab, in
Related jobs
Fullstack Application Support Engineer.Sev1 / Sev2) and contributing to application development.This hybrid role requires strong expertise in Python, TypeScript, AWS services, CI / CD pipelines, and mo...Show more
SaaS products, enterprise applications, and IT systems.These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application supp...Show more 
SaaS products, enterprise applications, and IT systems.These long-term, fully remote freelance roles are ideal for professionals who excel at troubleshooting, customer interaction, application supp...Show more
These long-term, fully remote freelance roles are ideal for engineers who can own end-to-end development — from frontend UI to backend services, APIs, databases, and cloud infrastructure.Independen...Show more These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.Open Roles (Multipl...Show more 
Customer Support Engineer
Movate • amritsar, punjab, in
Greetings from Movate technologies formerly known as CSS Corp!.Please find below Job Description for your reference.Title : Customer Support Process.
Work Location : Ambattur Chennai ( Ambit IT Park)...Show more
Last updated: 4 hours ago • Promoted • New!
Technical Consultant
Getronics • amritsar, punjab, in
An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Workspace analyst.
The Getronics family is an ICT Services group with an extensive histor...Show more
Last updated: 4 hours ago • Promoted • New!
Full Stack application (Python + typescript) Support Engineer - Remote Work
Techolution • amritsar, punjab, in
Remote
Last updated: 4 hours ago • Promoted • New!
Technical Support Specialist
NIKSUN • amritsar, punjab, in
Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show more
Last updated: 30+ days ago • Promoted
Cloud Engineer
Tata Consultancy Services • amritsar, punjab, in
Greetings from TATA CONSULTANCY SERVICES LIMITED!!!.Thank you for exploring career opportunities with Asia's largest IT company.
Exciting # Job Opportunities for # Experienced Professionals.Required...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer — Global IT & Product Support (Fully Remote)
SkillsCapital • amritsar, punjab, in
Remote
Last updated: 22 hours ago • Promoted • New!
Technical Support Engineer — Global It & Product Support (Fully Remote)
SkillsCapital • Amritsar, Republic Of India, IN
Remote
Last updated: 17 hours ago • Promoted • New!
Technical Support Analyst
Elliott Davis • amritsar, punjab, in
Our Mission, Vision and Values.To make a positive impact on our clients, our people, and our communities.To elevate all experiences by caring more.
Do the right thing, Service to others, Mutual Resp...Show more
Last updated: 4 hours ago • Promoted • New!
Product Engineer
Seclore • amritsar, punjab, in
Congratulations, you have taken the first step towards bagging a career-defining role.Join the team of superheroes that safeguard data wherever it goes.
What should you know about us?.Seclore protec...Show more
Last updated: 4 hours ago • Promoted • New!
Technical Lead
RapidBrains • amritsar, punjab, in
We are looking for an experienced Technical Lead who can architect scalable systems, mentor development teams, and guide complex projects from concept to deployment.
You’ll partner closely with Prod...Show more
Last updated: 4 hours ago • Promoted • New!
Customer Support Specialist
Scry AI • Amritsar, Punjab, India
Position : Customer Support Specialist Location : India (Remote) Employment Type : Full-Time Schedule : Monday to Friday, Day Shift Experience : 2+ Years in Customer Support, Helpdesk, or Client Su...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Cimpress • amritsar, punjab, in
Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers.Our Mass Customizat...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
CrimsonLogic • amritsar, punjab, in
The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.Operates and monitor...Show more
Last updated: 4 hours ago • Promoted • New!
Full Stack Developer - Global Product & Platform Engineering (Fully Remote)
SkillsCapital • amritsar, punjab, in
Remote
Last updated: 22 hours ago • Promoted • New!
Technical Support Engineer - Global It & Product Support (Fully Remote)
SkillsCapital • Amritsar, Republic Of India, IN
Remote
Last updated: 9 hours ago • Promoted • New!
Technical Leader / Senior System Engineer
Resonating Mindz Pvt Ltd • amritsar, punjab, in
Best Opportunity for Automation Engineers to Build a Rewarding Career in the IIoT Domain!.Are you an Industrial Automation Engineer who wants to take on new challenges in the emerging field of.Indu...Show more
Last updated: 4 hours ago • Promoted • New!
Cloud Support Engineer
Sikich India • amritsar, punjab, in
The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365.
As an Azure Cloud Support Engineer, the candidat...Show more
Last updated: 4 hours ago • Promoted • New!
Customer Engineer
Lepton Software • amritsar, punjab, in
Lepton Software is a leading provider of Location Intelligence, Smart Mapping, and GIS-based software solutions, empowering enterprises across Telecom, BFSI, Government, Retail, and Automotive sect...Show more
Last updated: 4 hours ago • Promoted • New!