Executive - Fabone

FUNCTIONAL AREA : Customer Experience & Service

No of Openings : 2

KEY RESPONSIBILITIES :

• FOC Relationship Management : Build and nurture strong relationships with FabOne Field Operations Coordinators (FOCs) through regular check-ins, support calls, and regional visits to ensure engagement and performance alignment.
• Customer & Field Support : Act as the primary point of contact for FOC and store queries, resolving escalations promptly and ensuring a seamless flow of communication between the field and head office.
• Program Data Validation : Validate monthly FabOne entries with 100% accuracy, review supporting proofs, conduct telephonic verifications, and maintain audit trails while ensuring compliance with program guidelines.
• Training & Onboarding : Conduct regional training sessions for new and existing FOCs, prepare training materials, and share best practices to drive program excellence and consistency.
• Process & Stakeholder Coordination : Collaborate with Regional Managers, Store Managers, and internal teams (Finance, HR, etc.) to resolve operational issues and streamline workflows.
• Reporting & Continuous Improvement : Maintain program records in Excel / Google Sheets, generate insights from validation data, and suggest process improvements for efficiency and accuracy.

JOB SPECIFICATION : (QUALIFICATIONS / KNOWLEDGE / EXPERIENCE)

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