Senior Technical Team Lead

conduct code and designreviews. Work closely with cross-functional stakeholders to ensure platform alignment with business goals. Manage platform upgrades and ensure system stability, performance, and security. Maintain documentation and support governance processes. Must-Have Skills 8+ years of ServiceNow development experience. Strong experience in FSM and CSM implementations. Proficiency in ServiceNow scripting (JavaScript, Glide API). Experience with REST / SOAP API integrations and Integration Hub. Strong understanding of ITSM processes, CMDB, and platform architecture. ServiceNow CSA certification (CSM / FSM certifications a plus). Familiarity with ServiceNow App Engine or custom application development Experience working in Agile / Scrum environments. Good to Have Certified Implementation Specialist (CSM or FSM) Knowledge of Virtual Agent, Predictive Intelligence, or Performance Analytics Working knowledge of NowAssist & AI Agent framework Knowledge of Workflow Data Fabric