Amdocs CES Consultants

Responsibilities :

Strong working knowledge in Amdocs CES Billing System, particularly Customer Billing Product (CBP) and its subcomponents.

Solid Billing domain knowledge is a must, including : o Postpaid Billing o Prepaid Billing o CDR processing and usage flow o Rating and Discounting o Bill Generation and Invoicing o Payments, Collections, Adjustments, and Journaling

Good understanding of Amdocs CES Billing configuration, including product offers, rate plans, account hierarchies, and billing cycles.

Experience with Amdocs billing operational tasks, such as billing cycle execution, job scheduling, and financial transaction processing.

Strong experience in systems design and development in large-scale billing environments.

Experience in Service Management within an IT / Telco operations setup, including incident and problem management.

Exposure to other OSS / BSS systems such as Amdocs CRM, Ordering, Mediation, and optionally Prepaid / Charging systems (e.g., OCS) is a plus.

Hands-on experience with UNIX / Linux systems, and strong familiarity with SQL, Oracle databases, and working knowledge of WebLogic / Web Servers.

Proficient in incident and service request handling, from triage to resolution, within agreed SLA timelines.

Comfortable working with cross-functional and cross-cultural teams, especially when delivering services to international telecom operators.

Additional Responsibilities :

Across all Infosys DC locations

Technical and Professional Requirements :

Primary skills : Technology- CRM- Amdocs

Skills Required

Amdocs, Technology, Crm