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Zendesk Developer

SDOD TECHNOLOGIES PRIVATE LIMITEDDelhi, IN

30+ days ago

Job type

Remote

Job description

Requirements :

5+ years of experience in Zendesk development, administration, and integration.
Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup.
Strong understanding of Zendesk Support, Guide, Chat, and Explore.
Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools.
Solid understanding of ticketing workflows, automation, macros, and triggers.
Experience with reporting and analytics using Zendesk Explore.
Familiarity with SAML, SSO, OAuth, and other authentication mechanisms.
Understanding of telecom workflows (activation, number portability, top-up, usage tracking) is highly preferred.

Key Responsibilities :

Develop, customize, and maintain Zendesk applications using Zendesk Apps Framework (ZAF), JavaScript, Liquid markup, and APIs.

Administer and configure Zendesk Support, Guide, Chat, and Explore to meet business requirements.

Integrate Zendesk with Salesforce, Slack, and other CRM or communication platforms to enable seamless workflows.

Design and optimize ticketing workflows, including automation, macros, triggers, and escalation rules.

Build and maintain reports and dashboards using Zendesk Explore for data-driven insights and analytics.

Implement and support authentication mechanisms such as SAML, SSO, and OAuth to secure Zendesk environments.

Collaborate with cross-functional teams to understand telecom workflows such as activation, number portability, top-up, and usage tracking (preferred).

Troubleshoot and resolve Zendesk platform issues, ensuring high availability and performance.

(ref : hirist.tech)

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Developer • Delhi, IN

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