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Technical Service Manager (TSM)

Technical Service Manager (TSM)

RED GlobalKalyan-Dombivli, IN
1 day ago
Job description

Please apply only if you are interested in Contract Roles and willing to work in different time zones.

TSM Experts for Migration, Upgrade and Network.

Role : Technical Service Manager (TSM)

Start Date : ASAP

End Date : 12months+ extension

Location : 100% Remote

Capacity : 5 days a week

Language : English

Job Description :

Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment.

Migration

Skill Set :

  • Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
  • Should have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledge
  • Should have knowledge on Hyperscalers – Azure, AWS & GCP
  • Prior experience with Enterprise cloud services & SAP RISE Migration would be an added value
  • Certification on SAP Migration would be added advantage
  • Required to work during weekends to support cutovers

Upgrade

Skill set :

  • Strong SAP Basis & infrastructure experience of minimum 6 to 8 years
  • Should have minimum 2 years of hands-on experience on SAP Upgrade projects.
  • Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.
  • Prior experience with SAP RISE Migration would be an added value
  • Certification on SAP Upgrade / ZDO method for upgrade would be added advantage
  • Required to work during weekends to support cutovers

    • Network

    Skill set :

  • Strong network administration experience of minimum 6 to 8 years
  • Expertise in at least one hyperscaler technology (Azure / AWS / GCP)
  • Solid knowledge and demonstrable experience in customer network infrastructure, HA & DR solutions, connectivity, LB, NSG, DNS
  • Customer facing experience
  • Ability to work effectively as a virtual member or a dynamic and dispersed team
  • Excellent communication both verbal and written in English (additional languages would be an added value)
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    Technical Manager • Kalyan-Dombivli, IN