Technical Support Specialist (App & Platform Operations)

About Databazaar Digital Pvt. Ltd. :

Databazaar Digital (previously Databazaar India) is an AI and Digital Transformation company headquartered in Kolkata, India, and is a Global Capability Center for Seal Global based in Miami, USA. The company provides process and technology solutions mostly in the field of AI, Digital Transformation and eCommerce for global companies.

Job Description

We are looking for a proactive and detail-oriented Technical Support Specialist with strong knowledge of how mobile apps, APIs, and backend systems work. You will serve as the primary technical point of contact for app users, merchant partners, and internal teams, ensuring smooth daily operations, resolving technical issues, and validating new features across mobile, web, and payment platforms. This role combines app testing, troubleshooting, and user support, requiring strong analytical skills, excellent communication abilities, and the ability to work during U.S. business hours.

Responsibilities

App Testing & QA

• Conduct end-to-end testing of mobile applications, backend portals, and payment terminals.
• Perform functional, regression, and UAT testing across devices and environments.
• Validate app features, transactions, cashback / promo configurations, and data flow.
• Log, track, and follow up on issues through internal reporting tools.
• Participate in beta testing and version validation before production rollouts.

Technical Support & Platform Operations

Coordination & Reporting

What We're Looking For

Skills Required

Android, Databases, Testing Tools, Apis, Payment Systems, Bug Tracking Systems, Qa Processes, Ios